Universal Banker: Elevate Customer Experience & Cross-Sell

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Universal Banker for the BR-Dubai Internet City Branch in Dubai. The role focuses on delivering exceptional customer service, identifying customer needs, and contributing to branch success.

You will handle inquiries, resolve issues, and proactively promote relevant products and services, including debit products and account services, while adhering to UAE banking regulations. This position is open to UAE nationals only.

Qualifications

• Provide exceptional customer service at the branch.
• Identify and meet customer needs to support branch success.
• UAE Nationals only.
• Role combines Helpdesk & CRO under Branch development concept.

Responsibilities

• Provide prompt and efficient service to all walk-in customers
• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services

Skills

Customer service

Needs identification

Cross selling

Banking knowledge

Tools

Computer skills

Job description

Abu Dhabi Islamic Bank is seeking a Universal Banker for the BR-Dubai Internet City Branch in Dubai. The role focuses on delivering exceptional customer service, identifying customer needs, and contributing to branch success.

You will handle inquiries, resolve issues, and proactively promote relevant products and services, including debit products and account services, while adhering to UAE banking regulations. This position is open to UAE nationals only.