Teller

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai is seeking a Teller to deliver accurate and efficient teller services at the BR-Muhaisnah Branch. The role emphasizes cash handling, adherence to ADIB policies, and professional customer interactions within a busy branch.

Open to UAE nationals only, the position requires knowledge of retail banking products, UAE Central Bank regulations, and strong attention to compliance, accuracy, and customer service in a fast-paced environment.

Qualifications

• Proven ability to process cash deposits and withdrawals accurately.
• Strong customer service and interpersonal skills.
• Knowledge of UAE banking regulations and ADIB policies.
• Familiarity with retail banking products and services.
• Awareness of cross-selling opportunities within branch operations.

Responsibilities

• Process teller counter transactions including cash deposits, withdrawals, drafts, transfers, and payments in line with policies.
• Cross-sell or refer product inquiries to Sales staff.
• Assist in branch cash reconciliation and balancing; act as a custodian for branch cash and security stationery.

Skills

Cash handling

Customer service

Regulatory compliance

Banking operations

Central Bank regulations

Branch operations

UAE Nationals only

Computer skills

Tools

Computer skills

Job description

Role: Teller

Location: BR-Muhaisnah Branch, Dubai

Role Purpose: Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

This position is for UAE Nationals only.

Key Accountabilities of the role

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
• General reconciliation & control activities :
• Act as the one of dual custodian for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing.
• End of day balancing
• General filing
• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role

• Knowledge of ADIB’s Retail Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• General awareness of competitors in the local market
• Thorough knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills.
• This position is for UAE Nationals only.