UIUX Service Design Lead Banking

VAM Systems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent technology solutions provider in Dubai is seeking a Service Design Lead for their operations. The ideal candidate will have 8 years of experience in service design, leading complex projects, and a strong portfolio. Responsibilities include mapping service design journeys, engaging stakeholders, and conducting user research. This is a full-time role with no remote work, requiring a Bachelor's degree in a relevant field, and knowledge of tools like Figma and Adobe Creative Suite.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex cross-channel service projects.
• Strong portfolio showcasing service design outcomes.

Responsibilities

• Map service design journeys and create service blueprints.
• Engage stakeholders through co-creation and facilitation.
• Conduct user research and usability testing.

Skills

Service design journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Agile methodologies

Education

Bachelor's degree in Design, Service Design, or HCI

Master's degree (preferred)

Tools

Figma

Adobe Creative Suite

Miro

Job description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills

• Proven experience in service design journey mapping service blueprinting and experience strategy.
• Skilled in facilitation co‑creation and stakeholder engagement.
• Expertise in Figma Miro Adobe Creative Suite and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross‑functional service development.
• Experience conducting user research service prototyping and usability testing.

Experience

• 8 years of experience in service design or related fields.
• Experience leading complex cross‑channel service projects from discovery to delivery.
• Bachelor's degree in Design Service Design HCI or a related field (Master's preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Additional Information

• Terms and conditions: maximum 4 weeks joining time frame.
• Remote Work: No.
• Employment Type: Full‑time.