Training and Development Officer

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services firm headquartered in Dubai seeks a Training & Development Officer to design and manage end-to-end learning programs for fresh graduates and existing employees. The role involves creating structured onboarding, evaluating skills, and supporting continuous learning initiatives aligned with business goals. Candidates should have over 3 years of experience in Training & Development within a technology-driven environment, alongside strong documentation and communication skills.

Qualifications

• 3+ years of experience in Training & Development within an IT or tech organization.
• Strong understanding of IT roles and learning pathways.
• Proven ability to design training programs independently.

Responsibilities

• Design structured onboarding programs for fresh graduates.
• Assess skill levels and create customized learning paths.
• Manage continuous learning initiatives for existing employees.

Skills

Training & Development experience

Understanding of IT roles

Program design skills

Documentation capabilities

Communication skills

Stakeholder management

Job description

Company Overview

Intertec Softwares Pvt Ltd is a leading IT services company headquartered in Dubai, focusing on Retail, Banking, Insurance, and Healthcare across the Middle East and India. With offices in UAE, India, Oman, Bahrain, and KSA, Intertec is known for its digital business solutions, IT operations, and a commitment to employee development and customer excellence.

Job Overview

We are seeking a Training & Development Officer with a strong IT background and practical exposure to training and development initiatives. This role will focus on building and managing end-to-end learning programs for fresh graduates as well as existing employees, including executive management.

The ideal candidate should be capable of independently designing structured development programs from scratch, supported by strong documentation, learning frameworks, and measurable outcomes.

Qualifications and Skills

• 3+ years of experience in Training & Development, preferably within an IT or technology-driven organization
• Strong understanding of IT roles, technical skill requirements, and learning pathways
• Proven ability to design training programs independently from scratch
• Strong documentation, structuring, and content development capabilities
• Experience working with fresh graduates and early-career talent
• Exposure to HR processes related to learning, performance, and capability developments
• Excellent communication, stakeholder management, and facilitation skills

Roles and Responsibilities

Training & Development Programs for Freshers

• Design and execute structured onboarding and development programs for freshers placed across different IT and business departments
• Assess fresher skill levels, learning gaps, and development areas, and create customized learning paths
• Develop role-based and department-specific training modules (technical, functional, and behavioral)
• Independently create:
• Training frameworks and learning roadmaps
• Program calendars and schedules
• Assessment and evaluation mechanisms
• Prepare and maintain comprehensive documentation, including:
• Training plans and manuals
• Learning content outlines
• Skill matrices and progress tracking reports
• Coordinate with internal stakeholders and department heads to ensure alignment with business and technical requirements

Training & Development Programs for Existing Employees

• Plan and manage continuous learning and development initiatives for employees across all levels
• Design organization-wide and unit-level training programs aligned with business goals
• Collaborate with executive management to identify capability gaps and design leadership development programs
• Support development programs for:
• Technical upskilling
• Functional and role-based enhancement
• Leadership and managerial capability
• Monitor training effectiveness using feedback, assessments, and performance indicators