Title Patient Administrator

Ayadi Home Health Care LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare provider in Dubai seeks a Patient Administrator to improve patient care quality. The candidate will manage appointment scheduling, medical insurance processes, and ensure exceptional customer service in a healthcare environment. Essential qualifications include secondary school education and 2-3 years’ experience in customer service, ideally in healthcare. Proficiency in MS Office and familiarity with hospital information systems are critical. Join us to grow with a leader in patient care!

Qualifications

• Minimum 2-3 years' experience in a customer service role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desirable.

Responsibilities

• Manage patient appointment scheduling and registration process effectively.
• Handle the medical insurance process and related tasks efficiently.
• Manage the billing and cash up process.
• Meet customer service expectations by enhancing quality of patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM (customer relations management) software applications

Hospital information systems

Knowledge of medical insurance terminologies and process

Medical terminology and procedures

Numerical literacy

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree preferably within medical science or finance/accounting

Job description

Closing Date

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 65889

Workplace Type

Mediclinic City Hospital | Dubai | United Arab Emirates

Main Purpose Of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

Key Responsibility Areas

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacyPatient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family