Title Patient Admin Coordinator

Mediclinic Middle East; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a Supervisor to monitor and manage patient administration services and supervise a team of Patient Administrators. The role focuses on coordinating processes related to patient administration, medical insurance, billing, and cash-up at the clinic.

Applicants should have a relevant Bachelor’s Degree or Diploma and 2–3 years of supervisory customer service experience, preferably in healthcare, with strong MS Office and healthcare knowledge.

Qualifications

• Bachelor’s Degree or Diploma in a related field.
• 2-3 years’ supervisory customer service experience, preferably healthcare.
• Knowledge of UAE healthcare industry.

Responsibilities

• Coordinate and supervise patient administration, insurance, billing, and cash handling.
• Lead and manage a team of Patient Administrators.
• Support department or business unit manager with operations.
• Improve customer service quality to meet expectations.
• Promote quality, health, and safety in the working environment.

Skills

English communication

Arabic language

UAE healthcare

Patient administration

Medical terminology

Medical insurance

Education

Bachelor's Degree

Diploma

Tools

MS Office

Job description

Workplace Type

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

Closing date: 19/10/2026

Number of positions: 1

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

• To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic
• Lead and manage a team of Patient Administrators
• To support the department or business unit manager with general operational management
• To consistently meet customer service expectations by improving the quality of patient service
• Support the development of a working environment and culture that actively promotes quality, health, and safety

Required Education

A relevant Bachelor’s Degree or Diploma in a related field from an accredited institution

Required Experience

At least 2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• UAE healthcare industry
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.