Client Services Ambassador - Emirati

Mediclinic; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator who will improve patient care by efficiently handling scheduling, registration, and related administrative tasks. The ideal candidate has 2–3 years in customer service in healthcare, with a Grade 12 and preferably a diploma or bachelor’s in medical science or finance.

Proficiency in MS Office, CRM software and hospital information systems is essential.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting.
• Essential: 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment.

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

MS Office

CRM software

Hospital information systems

Policies and emergency codes

Medical terminology

Numerical literacy

Patient scheduling and registration

Education

Secondary education / Grade 12

Diploma or Bachelor’s in medical science or finance

Job description

Choose how often (in days) you want to receive a notification:

Closing date: 27/11/2026
Number of positions: 1
Recruiter name:Reem Mansoor
Reference number: 74707
Workplace Type:

Mediclinic Airport Road Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.