Client Services Supervisor

Mediclinic International; Abu Dhabi; On-site; AED 134,000 - 234,000; Full time

Job summary

Mediclinic Creek Harbour in Dubai, United Arab Emirates, is seeking a supervisor for Patient Administration. The role involves coordinating patient administration processes, medical insurance, billing and cash up, while leading a team of Patient Administrators.

A relevant degree and 2–3 years of supervisory experience in healthcare are required. Applicants should have strong MS Office skills and knowledge of hospital information systems, medical terminology, and insurance procedures.

Qualifications

• Bachelor’s Degree or Diploma in a related field from an accredited institution.
• 2-3 years’ supervisory customer service experience, preferably in healthcare.
• Strong computer literacy and MS Office proficiency.
• Knowledge of medical insurance terminologies and processes.
• Experience with hospital information systems and patient administration.

Responsibilities

• Coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic.
• Lead and manage a team of Patient Administrators.
• Support the department or business unit manager with general operational management.
• Consistently meet customer service expectations by improving the quality of patient service.
• Support the development of a working environment and culture that actively promotes quality, health and safety.

Skills

MS Office

Accounting & finance

Hospital information systems

Medical insurance terminology

Medical terminology

Patient administration systems

English communication

UAE healthcare industry

Education

Bachelor's Degree

Diploma in related field

Job description

Job description

Closing date: 11/10/2026 Number of positions: 1 Recruiter name:Fatma Alharthi Reference number: 74447 Workplace Type:

Mediclinic Creek Harbour| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To monitor and manage the delivery of patient administration services, including the supervision of a team of patient administrators

KEY RESPONSIBILITY AREAS

To coordinate and supervise all processes related to patient administration, medical insurance, billing and cash up at the clinic

Lead and manage a team of Patient Administrators

To support the department or business unit manager with general operational management

To consistently meet customer service expectations by improving the quality of patient service

Support the development of a working environment and culture that actively promotes quality, health, and safety

REQUIRED EDUCATION

A relevant Bachelor’s Degree or Diploma in a related field froman accredited institution

REQUIRED EXPERIENCE

At least 2-3 years’ experience in a supervisory customer service positions, preferably in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• Accounting and financial management principles
• Hospital information systems
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Patient administration systems and related processes
• UAE healthcare industry
• Verbal and written communication skills in English (Arabic will be an advantage)

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, and become a part of the Mediclinic Middle East Family