Title Client Services Ambassador - Emirati

Mediclinic Middle East; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai is seeking a Patient Administrator to improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role. The position involves managing the patient appointment scheduling and registration process.

You will also handle medical insurance processes, billing and cash up, and strive to meet customer service expectations by enhancing the quality of patient service.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Responsibilities

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Skills

MS Office

CRM software

Hospital information systems

Company policies & codes

Medical terminology

Numerical literacy

Patient scheduling

Education

Grade 12

Diploma/Bachelor in medical/finance

Job description

Workplace Type Mediclinic Parkview Hospital | Dubai | United Arab Emirates

Closing date: 26/10/2026

Number of positions: 1

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.