Client Services Ambassador - Inpatient

Mediclinic; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai is seeking a Patient Administrator to improve patient service by efficiently handling scheduling, registration and billing tasks.

Applicants should have Grade 12, 2–3 years in customer service (preferably healthcare) and familiarity with MS Office, CRM systems and hospital information workflows.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably in medical science, finance / accounting.
• 2-3 years’ experience in a customer services role, preferably healthcare.
• Experience in a Contact Centre or Healthcare environment is desirable.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Maintain service quality to meet customer expectations.

Skills

Numerical literacy

Patient scheduling

Registration processes

Healthcare knowledge

MS Office

Education

Grade 12

Diploma/Bachelor in medical science or finance

Tools

MS Office

CRM software

Hospital information systems

Job description

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Closing date: 29/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74907
Workplace Type:

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.