Title Client Services Ambassador

Mediclinic Middle East; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi seeks an experienced Patient Administrator to improve patient care by efficiently handling scheduling, registration, insurance processing, billing, and cash-up activities. The role focuses on delivering high-quality patient service and accurate data handling within a healthcare setting.

Essential qualifications include Grade 12 and 2–3 years in customer services, preferably in healthcare.

Qualifications

• 2-3 years' experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment.
• Completed secondary school education (Grade 12).
• Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting.

Responsibilities

• Effectively manage the patient appointment scheduling and registration process.
• Effectively manage the medical insurance process and other related tasks.
• Manage the billing and cash up process.
• Consistently meet customer service expectations by improving the quality of patient service.

Skills

MS Office

CRM software

Hospital systems

Medical terminology

Insurance terminology

Numerical literacy

Patient scheduling

Education

Grade 12

Diploma in medical sciences

Bachelor's in finance/accounting

Job description

Job Description:

Closing date: 28/10/2026

Number of positions: 1

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

Main Purpose of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

Key Responsibility Areas

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.