Title Client Services Ambassador - Emirati

Mediclinic Middle East; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

Mediclinic Middle East is seeking a Patient Administrator at Mediclinic Airport Road Hospital in Abu Dhabi to streamline patient scheduling and registration and support billing and insurance workflows.

The role emphasizes accurate data entry, strong customer service, and knowledge of hospital information systems. Applicants should have 2-3 years in customer service, preferably in healthcare, and a Grade 12 credential, with higher education preferred.

Qualifications

• Must have completed secondary education (Grade 12).
• Diploma or Bachelor’s in medical science or finance preferred.
• Healthcare customer service experience is desirable.
• Experience in a contact centre or healthcare setting preferred.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes.
• Oversee billing and cash handling.
• Maintain high quality patient service and customer satisfaction.

Skills

MS Office

CRM software

Hospital information systems

Company policies & codes

Medical insurance terminology

Medical terminology

Numerical literacy

Scheduling & registration

Education

Secondary schooling (Grade 12)

Diploma or Bachelor's in medical science / finance

Tools

CRM software

MS Office

Hospital information systems

Job description

Job Description

Closing date: 27/11/2026

Number of positions: 1

Reference number: 74707

Workplace Type

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor's Degree preferably within the fields of medical science, finance / accounting

Required Experience

Essential: 2-3 Years' experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.