Client Services Ambassador

Mediclinic; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a capable Patient Administrator to streamline patient appointment scheduling and registration. You will manage medical insurance processes and related tasks, while overseeing billing and cash handling to ensure accurate finances.

The role emphasizes delivering excellent patient service and support. Required 2–3 years in customer service, preferably in healthcare, with strong MS Office, CRM, and hospital systems proficiency.

Qualifications

• Grade 12 completed (essential).
• Diploma or Bachelor’s in medical science, finance or accounting preferred.
• 2–3 years in a customer service role, healthcare preferred.
• Experience in a Contact Centre or Healthcare environment.
• Proficient with MS Office, CRM software, and hospital information systems.
• Knowledge of medical insurance terminologies and process.
• Numerical literacy and attention to detail.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up procedures.
• Maintain high-quality patient service and satisfaction.

Skills

Customer service

Communication

Numerical literacy

Patient scheduling

MS Office proficiency

Education

Grade 12

Diploma or Bachelor’s in medical science/finance

Tools

CRM software

Hospital information systems

Microsoft Excel

Job description

Mediclinic Airport Road Hospital| Abu Dhabi | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.