Client Services Ambassador - Inpatient

Mediclinic International; Abu Dhabi; On-site; AED 80,000 - 110,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates is seeking a Patient Administrator to enhance patient care by efficiently handling appointments, registration, insurance processes, and billing.

The role requires 2–3 years in customer services (healthcare preferred) and a Grade 12 education, with a Diploma or Bachelor's in medical science or finance being an advantage. On-site position with UAE work environment.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desirable: Diploma or Bachelor's degree in medical science or finance/accounting.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Strive to meet and exceed customer service expectations.

Skills

Customer service

MS Office

CRM software

Hospital information systems

Policy knowledge

Medical terminology

Numerical literacy

Patient scheduling

Education

Secondary education (Grade 12)

Diploma or Bachelor's in medical science or finance/accounting

Job description

Job description

Closing date: 29/10/2026 Number of positions: 1 Recruiter name: Fatma Alharthi Reference number: 74907 Workplace Type:

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.