Client Services Ambassador - Emirati

Mediclinic; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Mediclinic Welcare Hospital in Dubai is seeking a patient administrator to enhance the overall patient experience by efficiently handling appointment scheduling, registration, and related administrative duties.

The role covers insurance processing, billing, and cash handling, while ensuring accurate data, compliance with hospital policies, and respectful customer service in a fast-paced healthcare setting.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Diploma or Bachelor’s Degree preferably in medical science, finance / accounting.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage medical insurance process and related tasks.
• Manage the billing and cash up process.
• Maintain high-quality patient service and meet customer service expectations.

Skills

MS Office

CRM software

Hospital information systems

Policies & codes

Medical insurance terms

Medical terminology

Numerical literacy

Scheduling & registration

Education

Grade 12

Diploma or Bachelor’s in medical science or finance

Job description

Mediclinic Welcare Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.