Title Client Services Ambassador

Mediclinic Middle East; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

Mediclinic Airport Road Hospital in Abu Dhabi is seeking a patient administrator to efficiently handle appointment scheduling, patient registration, and related healthcare processes. The role supports medical insurance handling and accurate billing, ensuring high standards of patient service and accuracy in financials.

The candidate should have strong MS Office skills, experience with CRM software, and knowledge of hospital information systems, with a focus on error-free administration and

Qualifications

• Completed secondary education (Grade 12) is essential.
• Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance or accounting.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage medical insurance process and related tasks.
• Handle billing and cash up processes.
• Maintain high quality patient service and customer care.

Skills

MS Office proficiency

CRM software

Patient service

Numerical literacy

Medical terminology

Education

Secondary education (Grade 12)

Diploma/Bachelor in medical science or finance/accounting

Tools

CRM software

Hospital information systems

Job description

Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates

Closing date: 28/10/2026

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 74835

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

Required Education

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting

Required Experience

• Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills And Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.