Client Services Ambassador - ER

Mediclinic International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai, United Arab Emirates is seeking a Patient Administrator to improve patient care by efficiently handling registration, scheduling, insurance processing and billing. Ideal candidates will have 2–3 years in customer services, preferably in healthcare, with strong MS Office and CRM/HIS familiarity.

The role emphasizes accuracy, patient service quality, and adherence to hospital policies and emergency codes.

Qualifications

• Minimum 2–3 years in a customer services role, preferably in healthcare.
• Experience in a Contact Centre or Healthcare environment is desirable.
• Strong computer literacy and familiarity with CRM and HIS systems.

Responsibilities

• Manage patient appointment scheduling and registration efficiently.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash-up processes.
• Meet customer service expectations by improving patient service quality.

Skills

Numerical literacy

Patient scheduling and registration

Knowledge of medical insurance termin

Knowledge of company policies andemER

Medical terminology and procedures

Education

Secondary education (Grade 12)

Diploma or Bachelor's in medical science / finance / accounting

Tools

MS Office

CRM software

Hospital information systems

Job description

Job description

Closing date: 25/10/2026

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 74752

Workplace Type:

Mediclinic Parkview Hospital | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

1. To effectively and efficiently manage the patient appointment scheduling and registration process
2. To effectively and efficiently manage the medical insurance process and other related tasks
3. Effectively manage the billing and cash up process
4. To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, and become a part of the Mediclinic Middle East Family