Client Services Ambassador - ER

Mediclinic; Dubai; On-site; AED 45,000 - 74,000; Full time

Job summary

Mediclinic Parkview Hospital in Dubai seeks a dedicated Patient Administrator to streamline patient appointment scheduling and registration effectively. The role involves handling medical insurance procedures and related tasks, plus overseeing billing and cash up processes.

The incumbent will consistently strive to meet high customer service standards and improve overall patient experience within a busy healthcare setting.

Qualifications

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within medical science, finance / accounting.

Responsibilities

• Manage patient appointment scheduling and registration.
• Handle medical insurance processes and related tasks.
• Oversee billing and cash up processes.
• Meet customer service expectations by improving patient service quality.

Skills

Customer service

Numerical literacy

Patient scheduling

Education

Secondary education (Grade 12)

Diploma/Bachelor’s in medical science or finance

Tools

CRM software

Hospital information systems

Job description

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Closing date: 25/10/2026
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 74752
Workplace Type:

Mediclinic Parkview Hospital| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.