Ticketing Senior Manager

MIRAL; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment company in the United Arab Emirates is looking for a Ticketing Senior Manager. This pivotal role involves managing ticketing systems, driving operational efficiency, and collaborating with cross-functional teams. Ideal candidates should possess a Bachelor's degree, extensive experience with ticketing applications, and strong project management skills. This position offers an opportunity to work in a dynamic environment, ensuring compliance and optimal performance of critical business tools.

Qualifications

• 5+ years managing ticketing applications and related systems.
• Strong knowledge of ticketing platforms and API integrations.
• SQL proficiency and project management experience.

Responsibilities

• Lead and manage ticketing systems as core business-critical tools.
• Drive process improvements and implement technology solutions.
• Oversee system administration, upgrades, and integrations.

Skills

Project management

Stakeholder engagement

Troubleshooting

Optimization capabilities

Education

Bachelor’s degree in Computer Science or related field

Tools

VivaTicket

Tunn3l

Gantner Locker System

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

We are seeking a Ticketing Senior Manager to lead and optimize our ticketing systems and related business-critical applications. This role is pivotal in driving operational efficiency, managing integrations, and ensuring seamless functionality across platforms. You will collaborate with cross-functional teams, oversee system administration, and implement strategic changes aligned with our roadmap.

Key Responsibilities

• Lead and manage ticketing systems (VivaTicket, Tunn3l, Gantner Locker System) as core business-critical tools.
• Drive process improvements and implement technology solutions aligned with organizational strategy.
• Oversee system administration, upgrades, and integrations to ensure seamless operations.
• Manage strategic projects from planning to delivery, ensuring timelines, scope, and budget compliance.
• Collaborate with senior leaders and stakeholders to support change management and innovation.
• Ensure compliance, security, and optimal performance of ticketing applications.

Qualifications & Experience

Essential:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years managing ticketing applications and related systems.
• Strong knowledge of ticketing platforms (VivaTicket, Tunn3l) and API integrations.
• SQL proficiency and project management experience.
• Leadership skills with experience managing teams.

Desirable:

• PMP or ITIL certification.
• Experience in leisure or entertainment industry.
• Database management certifications (Oracle, SQL Server).

Skills & Competencies

• Excellent project management and stakeholder engagement skills.
• Ability to align technology solutions with business objectives.
• Strong troubleshooting and optimization capabilities.
• Familiarity with CAPEX/OPEX and licensing management.

At Miral Experiences, we don’t just create world‑class destinations — we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind‑the‑scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.