Therapeutic Area Partner - MS Dubai NE

Novartis; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A global pharmaceutical company is seeking a Therapeutic Area Partner to drive customer interactions and sales growth in the United Arab Emirates. The ideal candidate will manage relationships with healthcare professionals, deliver tailored customer experiences, and ensure compliance with ethical standards. Applicants should possess a degree in a relevant field and have a proven track record in account management, along with excellent communication skills and experience in neuroscience preferred.

Qualifications

• Proven successful performance track record.
• Neuroscience experience is preferred.
• Solid communication, analytical, and presentation skills.

Responsibilities

• Drive competitive sales growth by identifying high-potential customers.
• Personalize customer engagement journeys reflecting their preferences.
• Establish effective working relationships with opinion leaders.

Skills

Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

CrossFunctional Coordination

Customer Insights

Ethics

Healthcare Sector

Influencing Skills

Negotiation Skills

Selling Skills

Technical Skills

Education

Degree in relevant discipline

Job description

Job Description Summary

Therapeutic Area Partner is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Major Accountabilities

• To meet business growth objectives within agreed budgets and timescales.
• To excel at of SFE KPIs.
• Implementation of marketing messages and strategic projects.
• To manage and engage TMEs through understanding needs.
• Crossfunctional collaboration communication and sharing insights.
• Account Mapping.

Responsibilities

• Drive Competitive Sales Growth: identify and prioritize high‑potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through the skillful orchestration of positive customer experiences.
• Engage and build relationships: engage in value‑based conversations (in person and virtually) to understand critical customer challenges, decision drivers, pain points, and opportunities.
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels.
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis.
• Deliver memorable customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment.
• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time).
• Develop deep customer insights and understanding: gather insights on the customer's business to uncover what is important to them.
• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations.
• Leverage available data sources to create/dynamically prioritize and adjust relevant territory account and customer interaction plans.
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product and indication‑related content campaigns and interaction plans.
• Deliver value to customers and patients: collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen, learn, and strive to deepen the relationship in a compliant and ethical manner; position themselves to create value‑add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas do the right thing and speak up when things dont seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.

Requirements

• Degree/education in relevant discipline.
• Proven successful performance track record
• Neuroscience Experience is Preferred
• Solid communication skills analytical skills and presentation skills.
• Established experience in successfully managing and engaging TMEs

Skills Desired

• Account Management
• Commercial Excellence
• Communication Skills
• Compliance
• Conflict Management
• CrossFunctional Coordination
• Customer Insights
• Ethics
• Healthcare Sector
• Influencing Skills
• Negotiation Skills
• Selling Skills
• Technical Skills