Teller - Floater

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 39,000 - 78,000; Full time

Job summary

ADIB – Abu Dhabi Islamic Bank is seeking a Teller - Floater in Abu Dhabi. The role delivers quality teller service, handles cash and counter transactions, and ensures compliance with banking policies.

The position requires flexibility to cover multiple branches, accurate cash handling, and proactive customer referrals to Sales staff. You will represent ADIB’s professional image in daily customer interactions.

Qualifications

• Knowledge of ADIB’s Institutional & Retail Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Computer skills.

Responsibilities

• Processing teller counter transactions such as cash deposits, withdrawals, drafts, transfers, payments and currency exchanges in line with policies and time frames.
• Coordinate with Treasury for best rates on centralized telegraphic transfers for VIP/high net worth customers.
• Serve Private Banking customers at designated counters when required and process other counter services as introduced by ADIB.
• Cross-sell or refer product inquiries to Sales staff.
• General reconciliation, dual custodian duties for vault cash and security stationery, cash balancing and end-of-day balancing.
• Be prepared to cover different branches in the area as needed.
• Ensure understanding and processing for centralized activities per Branch Operations Centralization Projects.

Skills

Banking product knowledge

Operational policies & procedures

UAE banking regulations

Central Bank UAE regulations

Market awareness

Service standards

Computer skills

Job description

Job Description:

Role : Teller - Floater

Location : Abu Dhabi

Role Purpose:

Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

1. Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures and within the agreed time frames.
2. Where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.
3. These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
4. Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
5. General reconciliation & control activities :-
   Act as the one of dual custodian for branch vault cash and security stationery
   Assist HOP as the second custodian for dual control.
   Cash reconciliation & balancing
   End of day balancing
   General filing
6. To be ready to cover different branches in the area when required with high skills set to meet the network logistics and volume.
7. Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

1. General knowledge of ADIB’s Institutional & Retail Banking products & services
2. knowledge of ADIB’s Operational Policies & Procedures
3. Knowledge of UAE banking practices , regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Computer skills