Teller

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Teller for our BR-Muhaisnah Branch in Dubai. You will deliver accurate and efficient counter service, handle cash deposits and withdrawals, process drafts and transfers, and project a professional image in every customer interaction.

The role requires strong knowledge of UAE banking practices, compliance with Central Bank regulations, and the ability to refer product inquiries to Sales staff while supporting branch operations and cash-handling duties.

Qualifications

• Ability to handle teller transactions accurately and efficiently.
• Understand branch operations and comply with policies.
• Knowledge of UAE banking regulations and Central Bank rules.
• Ability to refer product inquiries to Sales staff.
• Awareness of private banking considerations for VIP customers.

Responsibilities

• Process teller counter transactions (cash deposits/withdrawals) per policies.
• Cross-sell or refer product inquiries to Sales staff.
• Perform general reconciliation & control activities.
• Act as dual custodian for branch vault cash and security stationery.
• Assist HOP as the second custodian.
• Cash reconciliation & balancing.
• End of day balancing.
• General filing.
• Ensure understanding of centralized activities per Branch Operations Centralization Projects.

Skills

Retail banking products

Policies & procedures

UAE banking regulations

Competitive landscape

Central Bank regulations

Service standards

Cross selling

Computer skills

Job description

Role: Teller

Location: BR-Muhaisnah Branch, Dubai

Role Purpose:

Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

This position is for UAE Nationals only

Key Accountabilities of the role

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
• General reconciliation & control activities :-
• Act as the one of dual custodian for branch vault cash and security stationery.
• Assist HOP as the second custodian for dual control.
• Cash reconciliation & balancing.
• End of day balancing
• General filing
• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB’s Retail Banking products & services
• Knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• General awareness of competitors in the local market
• Thorough knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills.
• This position is for UAE Nationals only.