Teller - Floater

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Teller - Floater in Abu Dhabi to deliver accurate and efficient teller services while upholding the bank’s professional image. The role involves processing a wide range of counter transactions, supporting private banking as needed, and participating in centralization projects.

The candidate should have strong cash handling, customer service, and computer skills, with knowledge of UAE banking practices and Central Bank regulations.

Qualifications

• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of Central Bank of UAE regulations.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• General knowledge of ADIB’s Institutional & Retail Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.

Responsibilities

• Process teller counter service transactions including cash deposits and withdrawals in line with policies and timelines.
• Cross-sell or refer product inquiries to Sales staff as appropriate.
• Assist with branch vault cash and security stationery custodianship and daily cash reconciliation.
• Be prepared to cover different branches in the area as needed to meet network logistics and volume.
• Ensure understanding and processing for centralized activities per Branch Operations Centralization Projects.

Skills

Cash handling

Customer service

Cross-selling

Communication skills

Tools

Computer skills

Job description

Job description

Role : Teller - Floater
Location : Abu Dhabi
Role Purpose:
Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

1. Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures and within the agreed time frames.
   Where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.
   These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
2. Cross sell or identify and refer product inquiries from prospective customers to Sales staff.
3. General reconciliation & control activities :-
   • Act as the one of dual custodian for branch vault cash and security stationery
   • Assist HOP as the second custodian for dual control.
   • Cash reconciliation & balancing
   • End of day balancing
   • General filing
4. To be ready to cover different branches in the area when required with high skills set to meet the network logistics and volume.
5. Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role:

1. General knowledge of ADIB’s Institutional & Retail Banking products & services
2. knowledge of ADIB’s Operational Policies & Procedures
3. Knowledge of UAE banking practices , regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Computer skills