Teller

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Teller at the Shaikh Khalifa Energy Complex Branch in Abu Dhabi. The role focuses on delivering high-quality teller services, accurate cash transactions, and upholding ADIB’s professional image.

You will process cash deposits/withdrawals, drafts, transfers, and currency exchanges, while supporting private banking and cross-selling opportunities to customers. Ensure daily balancing and adherence to policies.

Qualifications

• Knowledge of ADIB’s Retail Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• General awareness of competitors in the local market.
• Thorough knowledge of all Central Bank of UAE regulations.
• Fair knowledge of service standards.
• Knowledge of cross sales.
• Computer literacy and basic IT skills.

Responsibilities

• Process teller transactions including cash deposits, withdrawals, drafts, transfers, standing orders, foreign currency, cheque deposits.
• Coordinate with Treasury to obtain best rates for VIP/high net worth customers.
• May assist Private Banking customers at dedicated counters and handle related transactions.
• Identify and refer product inquiries to Sales staff.
• Assist branch controls: cash vault management, balancing, end-of-day procedures, and filing.
• Support centralized activities per Branch Operations Centralization Projects.

Skills

Retail banking products

Operational policies

UAE banking practices

Competitor awareness

Central Bank UAE regulations

Service standards

Cross sales

Computer skills

Job description

Job Description

Role : Teller

Location :

Shaikh Khalifa Energy Complex Branch

Role Purpose:

Delivering quality teller service to customers via accurate and efficient processing, while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic-transfers, payment orders, standing orders, foreign currency purchase & sales, cheque deposits etc., in line with operational policies & procedures
• Where centralized telegraphic transfers are involved liaise with Treasury department to obtain best rates for VIP & or high net worth customers in coordination with HOP’s.
• These responsibilities may also include serving Private Banking customers at separate counters and also processing any other counter service transaction introduced by ADIB from time to time.
• Cross sell or identify and refer product inquiries from prospective customers to Sales staff.

• General reconciliation & control activities:-

  Act as the one of dual custodian for branch vault cash and security stationery
  Assist HOP as the second custodian for dual control.
  Cash reconciliation & balancing
  End of day balancing
  General filing

• Ensure proper understanding and processing for all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required for this role

• 1.knowledge of ADIB’s Retail Banking products & services
• 2.knowledge of ADIB’s Operational Policies & Procedures
• 3.Knowledge of UAE banking practices , regulations & risks
• 4.General awareness of competitors in the local market
• 5.Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• 6.Fair knowledge of service standards
• 7.Knowledge of Cross Sales
• 8.Computer skills

Previous experience required (if any)

1. Minimum two (02) months experience/ training as teller in a banking environment/ADIB Academy