Telesales Officer Outsource Role

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a Telesales Officer to participate in Tele-calling activities for the Telesales Unit.

The role focuses on achieving call targets, promoting bank products, maintaining call quality, and ensuring compliance with bank policies while delivering excellent customer service to clients.

Qualifications

• Excellent communication skills.
• Good problem-solving skills.
• Display flexibility in dealing with clients and other team members.
• Customer service skills in order to resolve customer complaints.
• Understanding of customer relationships.
• Good interpersonal & convincing skills.

Responsibilities

• Execute Tele-calling activities as assigned to the team.
• Enhance ENR / Takaful sales, card activation rates, control customer attrition.
• Ensure minimum requirement of calls are made.
• Ensure compliance with bank policies and procedures.
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients.
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.

Skills

Excellent communication skills

Good problem-solving skills

Flexibility in dealing with clients &\

Customer service skills to resolve\nc

Understanding of customerrelationships

Good interpersonal & convincing skills

Tools

MS Office

Job description

Job Description:

Role : Telesales Officer
Location : Jafza / Dubai
Role Purpose:
Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team,


• Enhance ENR / Takaful sales, card activation rates, control customer attrition,


• Ensure minimum requirement of calls are made,


• Ensure compliance with bank policies and procedures,


• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,


• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and


• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

• Excellent communication skills


• Good problem-solving skills


• Display flexibility in dealing with clients and other team members


• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role


• Fair understanding of product and services provided by the bank


• Understanding of customer relationships


• Good interpersonal & convincing skills


• Basic MS Office skills

Requirements: