Telesales – B2C (Course Enrollment Advisor)

Eton Institute; Abu Dhabi; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

Eton Institute is seeking a motivated Telesales (Course Enrollment Advisor – Arabic Speaker) for our Abu Dhabi team. The role centers on converting enquiries into enrolments and advising learners on language courses and training solutions.

Ideal candidates have 2+ years in sales or enrolment roles, with CRM experience. This on-site position offers a dynamic, target-driven environment within the education sector.

Qualifications

• Minimum 2 years of experience in sales, telesales, customer service, enrolment, or a similar role.
• Experience in the education or training industry is preferred.
• Experience with CRM systems such as Zoho or Salesforce is an advantage.

Responsabilités

• Convert enquiries into enrolments through phone calls, emails, online consultations, and face-to-face interactions.
• Advise prospective learners on language courses, professional training, and educational solutions.
• Proactively follow up on leads, quotations, registrations, and pending enquiries to maximise conversions.
• Build and maintain strong relationships with new and existing clients.
• Achieve monthly sales, enrolment, and revenue targets.
• Maintain accurate customer records, sales activities, and follow-ups in the CRM system.
• Deliver an excellent customer experience throughout the enrolment journey.
• Work closely with internal departments to ensure smooth learner onboarding and course delivery.
• Identify customer needs and recommend suitable courses to maximise sales opportunities.

Connaissances

Arabic speaker

English proficiency

Communication skills

Negotiation

Persuasion

Relationship building

Target driven

Outils

Zoho CRM

Salesforce CRM

Description du poste

Job Location:

Abu Dhabi, United Arab Emirates

Work Mode:

On-site

Date Posted:

19 October 2026

Job Description / Role:

Eton Institute is looking for a motivated and customer-focused Telesales (Course Enrollment Advisor – Arabic Speaker) to join our Abu Dhabi team. This role is ideal for someone who enjoys working with prospective learners to help them achieve their educational goals.

Key Responsibilities:

• Convert enquiries into enrolments through phone calls, emails, online consultations, and face-to-face interactions.
• Advise prospective learners on language courses, professional training, and educational solutions.
• Proactively follow up on leads, quotations, registrations, and pending enquiries to maximise conversions.
• Build and maintain strong relationships with new and existing clients.
• Achieve monthly sales, enrolment, and revenue targets.
• Maintain accurate customer records, sales activities, and follow-ups in the CRM system.
• Deliver an excellent customer experience throughout the enrolment journey.
• Work closely with internal departments to ensure smooth learner onboarding and course delivery.
• Identify customer needs and recommend suitable courses to maximise sales opportunities.

Experience Required:

• Minimum 2 years of experience in sales, telesales, customer service, enrolment, or a similar role.
• Experience in the education or training industry is preferred.
• Experience with CRM systems such as Zoho or Salesforce is an advantage.

Skills Required:

• Arabic speaker with excellent spoken and written English.
• Strong communication, negotiation, persuasion, and relationship-building skills.
• Positive attitude, willingness to learn, and a target-driven mindset.
• Ability to work in a fast-paced environment and manage multiple enquiries effectively.

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

A Dubai based language and professional training provider. It offers courses in many languages, teacher training and corporate learning programmes, supporting individuals and organisations with communication and skills development.

Company Industry: Education & Training

Department / Functional Area: Sales

Closing Date: Not mentioned (apply as soon as possible)