Arabic Telesales & Enrolment Specialist

Eton Institute; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Eton Institute is seeking a motivated Telesales (Course Enrollment Advisor – Arabic Speaker) for our Abu Dhabi team. The role centers on converting enquiries into enrolments and advising learners on language courses and training solutions.

Ideal candidates have 2+ years in sales or enrolment roles, with CRM experience. This on-site position offers a dynamic, target-driven environment within the education sector.

Qualifications

• Minimum 2 years of experience in sales, telesales, customer service, enrolment, or a similar role.
• Experience in the education or training industry is preferred.
• Experience with CRM systems such as Zoho or Salesforce is an advantage.

Responsibilities

• Convert enquiries into enrolments through phone calls, emails, online consultations, and face-to-face interactions.
• Advise prospective learners on language courses, professional training, and educational solutions.
• Proactively follow up on leads, quotations, registrations, and pending enquiries to maximise conversions.
• Build and maintain strong relationships with new and existing clients.
• Achieve monthly sales, enrolment, and revenue targets.
• Maintain accurate customer records, sales activities, and follow-ups in the CRM system.
• Deliver an excellent customer experience throughout the enrolment journey.
• Work closely with internal departments to ensure smooth learner onboarding and course delivery.
• Identify customer needs and recommend suitable courses to maximise sales opportunities.

Skills

Arabic speaker

English proficiency

Communication skills

Negotiation

Persuasion

Relationship building

Target driven

Tools

Zoho CRM

Salesforce CRM

Job description

Eton Institute is seeking a motivated Telesales (Course Enrollment Advisor – Arabic Speaker) for our Abu Dhabi team. The role centers on converting enquiries into enrolments and advising learners on language courses and training solutions.

Ideal candidates have 2+ years in sales or enrolment roles, with CRM experience. This on-site position offers a dynamic, target-driven environment within the education sector.