Telephone Operator

Hilton; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Sharjah is seeking a Telephone Operator to manage the reception area, handle telephone inquiries, and provide exceptional customer service. The ideal candidate must have strong communication skills, IT proficiency, and a high school diploma. Experience in luxury hospitality is preferred.

Qualifications

• Strong communication skills in English are essential.
• Experience in luxury hotels is a plus.
• Ability to learn hotel systems quickly.

Responsibilities

• Greet visitors and manage the reception area with professionalism.
• Operate multi-line telephone systems, answer calls, take messages.
• Provide hotel information and recommendations on local attractions.

Skills

Communication skills

IT proficiency

Organizational skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Telephone Operator responsibilities include greeting visitors, handling multi-line phone systems, answering inquiries, providing hotel information, and ensuring customer service excellence in a luxury hospitality environment. The role requires strong communication skills, IT proficiency, and typically a high school diploma; experience in luxury hotels is a plus.

Responsibilities

• Greet visitors and manage the reception area with professionalism.
• Operate multi-line telephone systems, answer calls, take messages, and respond to guest inquiries.
• Provide hotel information and recommendations on local attractions and services.
• Log service requests, coordinate with departments, and maintain accurate records of guest communications.
• Maintain guest profiles and ensure confidentiality and privacy.
• Deliver exceptional customer service, manage inquiries and emergencies, and support team goals.
• Assist individuals with disabilities as needed and uphold accessibility and brand standards.
• Train new operators and stay informed about hotel systems and processes.

Qualifications

• High school diploma or equivalent; relevant diploma/graduate qualification may be preferred in some markets.
• Proficiency in Microsoft Office and basic IT skills; ability to learn hotel systems quickly.
• Excellent verbal and written communication skills in English; ability to work in a hospitality-focused environment.
• Strong organizational skills, attention to detail, and a friendly, professional demeanor.

Experience and Location

• 2 - 7 years of experience in similar roles or luxury hospitality settings (as applicable).
• Location: Dubai, United Arab Emirates (examples may vary by posting).