Telephone Operator

Rotana; Abu Dhabi; On-site; AED 45,000 - 56,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a dynamic Telephone Operator to professionally handle guest calls and ensure a memorable stay. You will greet guests by name, coordinate with departments, and relay messages accurately using the Opera system.

The role requires a diploma in hospitality, excellent English, a proactive, outgoing attitude, and the ability to work under pressure in a fast-paced environment. Training and on-site collaboration with the Front Office team are provided.

Qualifications

• Diploma or degree in hospitality is required.
• Excellent written and spoken English communication is essential.
• Experience with Opera PMS is an advantage.
• On-site role based in Abu Dhabi with Rotana Front Office.

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Coordinate with related departments to ensure smooth service delivery.
• Address guest queries politely and exceed expectations.
• Greet guests by name on every call as per Rotana standards.
• Maintain up-to-date knowledge of hotel and local services.
• Utilize Opera system to access guest profiles and manage wake-up calls.

Skills

English Proficiency

Guest Service Orientation

Communication Skills

Team Player

Under Pressure

Hospitality Etiquette

Education

Diploma / degree in hospitality

Tools

Opera PMS

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 7 September 2026

Job Reference/ID: 5481055_en

Job Description / Role:

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Experience Required:

• Previous experiences with Opera are an advantage.

Education Qualifications:

• Diploma / degree in the hospitality field.

Skills Required:

• Excellent written and verbal English communication skills
• Extremely proactive and ‘switched on’ personality
• Outgoing and approachable character
• Work well under pressure in a fast paced environment
• Great team player
• Understanding the Job
• Taking Responsibility
• Customer Focus
• Teamwork

Employment / Job Type: Full Time

Nationality: GCC National

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Front Office

Closing Date: 6 November 2026