Telephone Operator

Rotana; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

Rotana Dubai is seeking a professional Telephone Operator for the Front Office to warmly handle guest calls, ensure accurate information, and contribute to memorable stays.

You will greet guests by name, coordinate with hotel departments, operate the switchboard, and maintain guest profiles, wake-up calls, and timely messages in line with Rotana standards. Diploma in hospitality and strong English are required; Opera experience is a plus; this is a full-time on-site role in Dubai.

Qualifications

• Diploma or degree in hospitality field.
• Excellent written and verbal English communication.
• Proactive and switched-on personality.
• Outgoing and approachable demeanor.
• Ability to work under pressure in a fast-paced environment.
• Team player with strong customer focus.
• Good understanding of the job and taking responsibility.
• Familiarity with Opera PMS is a plus.

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Coordinate with related departments to ensure smooth service delivery.
• Handle queries politely and exceed guest expectations.
• Greet guests by name as per Rotana standards.
• Maintain knowledge of hotel and local services.
• Maintain guest wake up and night call procedures.
• Operate the front desk switchboard efficiently.
• Take messages for guests and management.

Skills

Excellent written and verbal English

Proactive and switched on

Outgoing and approachable

Work well under pressure

Team player

Understanding the job

Taking responsibility

Customer focus

Teamwork

Education

Diploma / degree in hospitality

Tools

Opera PMS

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 5 October 2026

Job Reference/ID: 5490678_en

Job Description / Role:

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Experience Required:

• Previous experiences with Opera are an advantage.

Education Qualifications: Diploma / degree in the hospitality field.

Skills Required:

• Excellent written and verbal English communication skills
• Proactive and ‘switched on’ personality
• Outgoing and approachable character
• Work well under pressure in a fast paced environment
• Team player
• Understanding the Job
• Taking Responsibility
• Customer Focus
• Teamwork

Employment / Job Type: Full Time

Nationality: GCC National

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Front Office

Closing Date: 4 December 2026