Lobby Ambassador

Rotana; Abu Dhabi; On-site; AED 56,000 - 89,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a Front Office professional to deliver warm, guest-focused service at the hotel entrance and front desk.

You will greet guests, assist with check-in, promote services, handle reservations, and respond to inquiries, while upholding Rotana standards.

A diploma or degree in hospitality is required for this full-time, on-site role, with a closing date of 29 November 2026.

Qualifications

• Diploma or degree in hospitality.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Represent Arabian Cultural Connection program and interact with guests using the coffee and dates station
• Welcome guests at the hotel main door and escort to check-in; attend to guests on queue
• Register guests on queue using Tablet Registration tool while waiting to check-in
• Promote Rotana services and rewards, and seek revenue opportunities
• Maintain knowledge of hotel and local services; respond to Guest queries
• Deal promptly and pleasantly with queries
• Be aware of special offers, promotions, packages to promote

Skills

Customer Focus

Teamwork

Tablet Registration Tool

Education

Diploma / Degree in Hospitality

Tools

Tablet Registration Tool

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 30 September 2026

Job Reference/ID: 5488533_en

Job Description / Role:

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Key Responsibilities:

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Education Qualifications: diploma / degree in hospitality

Skills Required:

• Tablet Registration tool
• Customer Focus
• Teamwork

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Front Office

Closing Date: 29 November 2026