Front Desk Agent

Rotana; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana in Dubai is seeking a Front Desk Agent to deliver professional, guest-centric service from arrival to departure, ensuring a memorable stay.

The role requires hospitality education, strong English communication, and the ability to work on-site with a proactive, customer-focused attitude. Experience with Opera is an advantage; GCC national candidates are preferred.

Qualifications

• Front Office experience in a hotel is required.
• Degree in hospitality or a diploma.
• Proficient English; knowledge of Russian is a plus.
• Experience with Opera is advantageous.
• Customer-focused and professional demeanor.

Responsibilities

• Provide prompt, courteous service to guests to ensure satisfaction.
• Greet guests by name and escort to rooms when possible.
• Assist with in-room and hotel activity requests.
• Maintain up-to-date knowledge of hotel information and local services.
• Monitor rate levels and occupancy.
• Process check-in/check-out and incident postings via Front Office systems.
• Protect guest privacy and confidentiality.
• Uphold hotel policies and service standards.

Skills

English proficiency

Russian language

Interpersonal skills

Proactive attitude

People skills

Under pressure

Teamwork

Taking responsibility

Customer focus

Education

Hospitality degree

Diploma

Tools

Opera PMS

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 5 October 2026

Job Reference/ID: 5490686_en

Job Description / Role:

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Key Responsibilities:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Experience Required: Previous experiences in the Front Office Department within a hotel.

Education Qualifications: Degree in hospitality or Diploma.

Skills Required:

• Excellent written and verbal English communication skills
• Knowledge in an additional language (Russian)
• Strong interpersonal and problem solving abilities
• Previous experiences with Opera are an advantage
• Proactive and ‘switched on’ personality
• Outgoing, charismatic and approachable character
• Ability to work well under pressure in a fast paced environment
• Team player
• Understanding the Job
• Taking Responsibility
• Customer Focus
• Teamwork

Employment / Job Type: Full Time

Nationality: GCC National

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Front Office

Closing Date: 4 December 2026