Housekeeping Operator

Rotana; Abu Dhabi; Sur place; AED 13 000 - 20 000; Plein temps

Résumé du poste

Rotana in Abu Dhabi is seeking a dedicated Housekeeping Operator to join our on-site team. You will manage communications from the Housekeeping Office and ensure smooth department operations, delivering high levels of guest service.

Candidates should have a Diploma or vocational hospitality training, strong English communication, interpersonal skills, and the ability to work under pressure. Opera system experience is a plus.

Qualifications

• Diploma or vocational training in hospitality is required.
• Experience in a similar housekeeping role is preferred.
• Opera experience is an advantage.

Responsabilités

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Connaissances

English communication

Interpersonal skills

Customer focus

Teamwork

Cross-cultural sensitivity

Work under pressure

Taking responsibility

Formation

Diploma or vocational training in hospitality

Outils

Opera PMS

Description du poste

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 21 August 2026

Job Reference/ID: JB5477861

Job Description / Role:

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Operator, you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department.

Key Responsibilities:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Experience Required:

• Previous experiences within a similar role.
• Previous experiences with Opera are an advantage.

Education Qualifications: Diploma or vocational training within the hospitality.

Skills Required:

• Good command of written and verbal English communication skills
• Good interpersonal abilities
• Friendly, pleasant and courteous individual
• Good cross cultures sensitivity
• Work well under pressure in a fast paced environment
• Understanding the Job
• Taking Responsibility
• Customer Focus
• Teamwork

Employment / Job Type: Full Time

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Housekeeping

Closing Date: 22 October 2026