Reservations Agent

Rotana; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Rotana is seeking a friendly Reservations Agent in Dubai to deliver high standards of guest service and support. You will handle reservations over phone, fax, and email, ensuring accuracy and timely responses while showcasing product knowledge.

The role emphasizes rate management, upselling, and collaboration with the Reservations team to maintain room status and promote hotel offerings. On-site work and a professional, customer-focused approach are essential.

Qualifications

• Experience in guest reservations and customer service.
• Knowledge of rate structures and upselling opportunities.
• Strong communication and organizational skills.
• Ability to manage inquiries, complaints, and requests.
• Filing and reporting responsibilities.

Responsibilities

• Process and confirm guest room reservations by phone, letter or fax.
• Input reservations into the system and handle inquiries and requests regarding reservations.
• Stay up to date with promotions and apply rate management.
• Maintain filing system and collate reports as required.
• Promote and maintain good public relations and maximize business.
• Maintain accurate room status at all times.
• Answer calls per Rotana standards and manage emails.
• Organize visa requests as per hotel policy and up-sell when appropriate.

Skills

Product knowledge

Rate management

Filing system maintenance

Reporting

Public relations

Up-selling

Job description

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 19 August 2026

Job Reference/ID: 5477462_en

Job Description / Role:

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.

Key Responsibilities:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills Required:

• Product knowledge
• Rate management
• Filing system maintenance
• Reporting
• Public relations
• Up-selling

Employment / Job Type: Full Time

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Reservations

Closing Date: 18 October 2026