Telemarketing Executive

Cigna; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Cigna is seeking a Telesales Representative in Dubai to manage incoming customer queries and generate sales through outbound calls. The role focuses on meeting sales targets while providing excellent customer service and problem-solving solutions.

Applicants should have 1-2 years of experience in the health industry or insurance and possess strong communication skills. Join Cigna to be part of a dedicated team that prioritizes customer satisfaction.

Qualifications

• Strong customer focus with ability to identify and solve problems.
• Excellent interpersonal skills.
• Good verbal and written communication.

Responsibilities

• Handle incoming queries from web-based customers.
• Generate sales through outbound calls.
• Adhere to regulatory targets.

Skills

Customer focus

Interpersonal skills

Verbal communication

Problem solving

Teamwork

Education

1-2 years experience in health industry or insurance

Tools

Microsoft applications

Job description

Overview

Reporting to the Telesales Manager you will be responsible for handling incoming queries from web-based customers to meet their needs with the goal of closing the sale.

You will also generate sales through outbound calls to leads generated via the website and work to problem‑solve and ensure an accurate, efficient and smooth sales process.

Responsibilities

• Respond to all customer inbound and Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution.
• Achieve sales targets pre‑determined by management.
• Communicate regularly with members.
• Exceed set productivity and quality standards.
• Adhere to regulatory targets within our territorial limits.
• Sell with integrity and treat customers fairly.
• Interface effectively with internal colleagues, client management team, medical team staff etc. to resolve customer issues.
• Maintain accurate records and files as required.
• Actively support other team members and the achievement of team objectives.
• Provide support to less experienced team members.
• Identify potential process improvements and make recommendations to Team Leader.
• Carry out other ad hoc tasks as required to meet business needs.

Qualifications

• Strong customer focus with ability to identify and solve problems.
• Excellent interpersonal skills.
• Good verbal and written communication.
• Ability to exercise judgement.
• Ability to organise, prioritise and manage workflow.
• Ability to work well in a team environment.
• Basic system navigation and Microsoft application skills.
• Good keyboard skills.
• Regulatory awareness.
• Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process.
• 1-2 years experience in health industry, insurance background, or outbound sales background.

Competencies

• Drive for results.
• Listening.
• Peer relationships.
• Personal learning.
• Priority setting.
• Problem solving.