Telecaller

Vritti Solutions Ltd; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Vritti Solutions Ltd in Dubai, United Arab Emirates seeks an energetic telecalling/sales professional to drive outbound calls and close opportunities. You will maintain CRM records, deliver compelling product pitches, and resolve customer queries with strong product knowledge.

Required 1–3 years in telecalling or sales, English fluency, and a high school diploma or equivalent; a business/communications degree is a plus. Proficiency with CRM and Microsoft Office is expected.

Qualifications

• 1–3 years of telecalling or sales experience.
• High school diploma or equivalent; a degree is a plus.
• Fluency in English is essential; additional languages advantageous.
• Experience with CRM and Microsoft Office.

Responsibilities

• Conduct outbound calls to prospective clients and understand their needs.
• Maintain a detailed database of customer interactions and update records.
• Deliver tailored pitches highlighting product or service benefits.
• Resolve customer queries promptly with strong product knowledge.

Skills

Outbound calling

Phone sales

CRM software

Microsoft Office

Client needs analysis

Communication skills

Education

High school diploma or equivalent

Business or Communications degree (plus)

Tools

CRM software

Microsoft Office Suite

Job description

• Conduct outbound calls to prospective clients ensuring a clear understanding of their needs and preferences
• Maintain a detailed database of customer interactions updating records with accurate information and follow-up actions
• Deliver compelling pitches tailored to individual clients highlighting the unique benefits of products or services
• Resolve customer queries promptly demonstrating exceptional problem-solving skills and product knowledge
• Minimum educational qualification of a high school diploma or equivalent; a degree in business or communications is a plus.
• 1-3 years of proven experience in a telecalling or sales role, showcasing a successful track record.
• Fluency in English is essential; proficiency in additional languages is highly advantageous for diverse clientele.
• Strong technical skills in using CRM software and Microsoft Office Suite to manage customer data effectively.