Technical Support Engineer(Oracle)

Coin Market Cap Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is looking for a Technical Support Specialist to provide post-launch support for the Oracle project. The role involves troubleshooting, user training, and creating operational documentation. Candidates should have a Bachelor's degree and 2+ years of experience in technical support, with knowledge in Java applications, Linux commands, and cloud services like AWS or Azure. A strong customer service orientation is essential for success in this position.

Qualifications

• 2+ years of technical support or operations experience.
• Familiar with Java applications and databases.
• Independent log analysis and performance monitoring skills.

Responsibilities

• Provide post-launch technical support for the Oracle project.
• Respond to technical inquiries and propose solutions.
• Create operational documentation and knowledge base articles.

Skills

Technical support

Java applications

Linux commands

Customer service

Education

Bachelor's degree or above

Tools

Prometheus

AWS

Azure

Job description

Job Description

1. Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.
2. Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.
3. Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.
4. Monitor system performance and assist with version upgrades and data migrations.

Qualifications

1. Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.
2. Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).
3. Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.
4. Responsible with strong customer service orientation and ability to work under pressure.