Technical Support Engineer

SmartField Tech; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

SmartField Tech in Dubai is seeking a Technical Support Engineer to deliver hands-on support for end users and infrastructure, diagnose hardware, software, and network issues, and coordinate with remote teams during deployments.

The role emphasizes customer-focused service, clear communication, and involvement in rollout activities and routine maintenance within an on-site environment.

Qualifications

• Hands-on IT support for end users and infrastructure.
• Ability to diagnose hardware, software, and network issues.
• Experience in on-site enterprise IT support.
• Strong communication and customer service skills.
• Familiar with Windows and/or Linux, TCP/IP and Wi‑Fi.
• Experience with ITSM/helpdesk ticketing tools.
• Certifications are advantageous.
• Diploma or degree in IT/CS or equivalent.
• English fluency; GCC/UAE experience beneficial.

Responsibilities

• Provide hands-on support for end users and infrastructure.
• Diagnose and resolve hardware, software, and network issues.
• Manage service tickets and document incidents.
• Coordinate with remote teams during deployments.
• Support technology rollouts and routine maintenance.
• Maintain clear communication with customers and partners.
• Contribute to continuous improvement of support processes.

Skills

Troubleshooting

Customer support

On-site IT support

Windows

Linux

Networking basics

ITSM/Ticketing

IT certifications

English fluency

Education

Diploma or degree in IT/CS

Job description

Company Description

SmartField Tech delivers white-label field engineering and partner services with vetted engineers, 24x7 dispatch, and instant global coverage across more than 190 countries. The company supports businesses, technology providers, and IT service partners with remote and onsite IT support, managed IT services, field engineering, deskside support, and technology deployment. Its services span network and Wi‑Fi, infrastructure support, data center operations, and IT asset disposal to keep multi‑location businesses running reliably. SmartField Tech focuses on practical, responsive, and scalable IT support that protects partner relationships while ensuring professional service. The team is committed to reliable technology solutions that help organizations maintain continuity and growth.

Role Description

This is a full-time, on‑site Technical Support Engineer role based in Dubai, United Arab Emirates. The Technical Support Engineer will provide hands‑on support for end users and infrastructure, including diagnosing and resolving hardware, software, and network issues in coordination with remote teams. Responsibilities include managing service tickets, documenting incidents, performing root cause analysis, and ensuring timely resolution in line with service level expectations. The role involves working with field engineering and smart hands services, supporting technology deployments and rollouts, and assisting with routine maintenance and break/fix activities. The Technical Support Engineer will interact regularly with customers and partners, maintain clear communication, and contribute to continuous improvement of support processes.

Qualifications

• Strong Technical Support and Troubleshooting skills, with experience resolving hardware, software, and network issues.
• Solid Analytical Skills for diagnosing incidents, performing root cause analysis, and recommending effective solutions.
• Customer Support and Customer Service capabilities, including clear communication, empathy, and professional stakeholder interaction.
• Experience in on‑site IT support, field engineering, or smart hands services in enterprise or multi‑site environments.
• Familiarity with Windows and/or Linux operating systems, basic networking (TCP/IP, Wi‑Fi, switches, routers), and common business applications.
• Ability to prioritize tasks, manage tickets in ITSM or helpdesk tools, and work effective in a fast‑paced environment.
• Relevant technical certifications (e.g., CompTIA A+, Network+, ITIL Foundation, Microsoft or Cisco certifications) are advantageous.
• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Fluency in English; additional language skills and prior experience in the UAE or GCC region are beneficial.