Technical Support Engineer

E‑Frontiers; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare/wellness support

Family benefits

Retirement benefits

Job summary

E‑Frontiers in Dubai is looking for a Technical Support Engineer to join on-site and support a global financial technology environment. You will work directly with client teams, handling day-to-day technical issues and ensuring the smooth operation of critical systems.

The ideal candidate has 1–2 years in on-site technical support, strong knowledge of Microsoft 365 and Azure, and a client-facing, highly organized approach in a fast-paced setting.

Qualifications

• 1–2 years' experience in on-site technical support, ideally within financial services.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Bachelor's degree in Computer Science, IT or related field, or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong client-facing approach with the ability to explain technical information clearly.
• Highly organised with good attention to detail.
• Adaptable and comfortable operating in a fast-paced environment.

Responsibilities

• Provide on-site technical support and act as a key technical contact for the client.
• Monitor systems and infrastructure for performance and availability.
• Carry out software updates, maintenance and configuration changes.
• Diagnose and resolve technical issues and escalate to specialist teams as needed.
• Respond to incidents and service requests within agreed SLAs.
• Build strong relationships with client stakeholders and proactively address technical requirements.
• Support system enhancements and upgrades through testing and validation.

Skills

Microsoft 365

Azure

Endpoint Management

Device Deployment

AV troubleshooting

Troubleshooting

Client-facing

Education

Bachelor's degree in Computer Science, IT or related field

Tools

Microsoft 365

Azure

Job description

Technical Support Engineer - Dubai

Location: Dubai - On-site

Salary: Competitive

Industry: Financial Technology

The Opportunity

We're looking for a Technical Support Engineer to join a leading global financial technology company in Dubai.

You'll work on-site alongside the client's technology team, providing day-to-day technical support and helping ensure the smooth operation of technology infrastructure supporting a global financial services environment.

The role would suit someone with 1–2 years' technical support experience who enjoys troubleshooting, working directly with clients and wants to build their career within financial technology.

What You'll Be Doing

• Provide on-site technical support and act as a key technical contact for the client.
• Monitor systems and infrastructure for performance and availability.
• Carry out software updates, maintenance and configuration changes.
• Diagnose and resolve technical issues and escalated more complex problems to specialist teams.
• Respond to incidents and service requests within agreed SLAs.
• Build strong relationships with client stakeholders and proactively address technical requirements.
• Support system enhancements and upgrades through testing and validation.

What We're Looking For

• 1–2 years' experience in a similar on-site technical support position, ideally within financial services.
• Strong knowledge of Microsoft 365 and Azure.
• Experience with Endpoint Management, Device Deployment and AV troubleshooting.
• Strong troubleshooting and root-cause analysis skills.
• Bachelor's degree in Computer Science, IT or a related field, or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong client-facing approach with the ability to explain technical information clearly.
• Highly organised with good attention to detail.
• Comfortable working independently and managing your own workload.
• Adaptable and comfortable operating in a fast-paced environment.

CompTIA A+, MCSA or equivalent technical certifications would be an advantage but aren't essential.

The company offers a competitive package alongside professional development, healthcare/wellness support, family benefits and retirement benefits.