IT Support Engineer | DMDc | Dubai, UAE

DMDc; Dubai; On-site; AED 45,000 - 56,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

DMDc in Dubai, UAE is seeking an experienced IT Support Engineer for on-site duties. You will own end-user IT support tickets, manage hardware/software inventories, and ensure system performance across corporate workstations and network infrastructure.

Responsibilities include network troubleshooting, Active Directory administration, and OS updates, with a focus on rapid incident remediation and security checks. Visa sponsorship is provided; salary ranges AED 4,000–5,000 monthly.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• Minimum 2+ years of professional hands‑on experience in IT support, helpdesk administration, or desktop engineering.
• Strong troubleshooting of LAN, Wi‑Fi, routers, and switches.
• Proficiency in user account management, Active Directory, and Windows/macOS operating systems.
• Maintenance of IT asset inventories, software licenses, and documentation.
• Excellent customer-facing communication, interpersonal and problem-solving skills.
• On-site employment in Dubai, UAE with visa sponsorship and salary AED 4,000–5,000 per month.

Responsibilities

• Monitor network connectivity and troubleshoot LAN and Wi‑Fi networks, routers, and switches.
• Assist with user account management, Active Directory creations, password resets, and access requests.
• Support routine system maintenance, OS updates, software patching, and endpoint security checks.
• Maintain records of IT assets, hardware registers, and software licenses.
• Coordinate with external IT vendors and service providers.
• Respond to employee IT support requests and diagnose hardware, software, and connectivity issues.
• Install, configure and maintain desktop computers, laptops, printers, IP phones, and peripherals.
• Ensure compliance with IT policies and data protection guidelines.
• Support backup procedures, endpoint protection, and disaster recovery readiness.
• Document troubleshooting steps and incident resolution in ticketing systems.

Skills

LAN/WiFi troubleshooting

Active Directory administration

Windows/macOS administration

IT support & helpdesk

Customer-facing communication

Education

Bachelor's degree in IT / CS / Engineering

Job description

Position Summary

DMDc is seeking an experienced, highly technical, and accomplished IT Support Engineer with a strong background in desktop support, network troubleshooting, and systems administration to join our technical team on a full-time, on-site basis in Dubai, UAE. In this specialized IT infrastructure and user support role, you will spearhead monitoring network connectivity, troubleshooting LAN and Wi‑Fi networks, administering routers and switches, and maintaining robust IT asset records. You will work closely with internal operations squads, system administrators, and external IT vendors to ensure seamless technology operations and minimal downtime. Ideal candidates bring a robust academic degree in information technology or computer science, practical technical mastery of desktop and network environments, and immediate availability for on‑site deployment in Dubai.

Detailed Job Description

As an IT Support Engineer at DMDc in Dubai, UAE, you will take full ownership of resolving end‑user IT support tickets, maintaining hardware and software inventories, and ensuring optimal system performance across corporate workstations and network infrastructure. Your day‑to‑day responsibilities encompass monitoring network connectivity, troubleshooting LAN, Wi‑Fi, routers, and switches, assisting with user account management, password resets, and access requests, and supporting routine system maintenance, software updates, and security checks. You will coordinate with external IT vendors and service providers, maintain accurate records of IT assets and equipment, and provide rapid incident remediation. Working in an on‑site working model in Dubai with a competitive salary of AED 4,000 to 5,000 per month plus visa sponsorship, you will drive operational uptime and IT service excellence.

Key Responsibilities

• Monitor network connectivity continuously and troubleshoot local area networks (LAN), wireless Wi‑Fi networks, routers, and switches.
• Assist with comprehensive user account management, Active Directory creations, password resets, and role‑based access requests.
• Support routine system maintenance, operating system updates, software patching, and endpoint security checks.
• Maintain accurate, up‑to‑date records, hardware registers, software licenses, and inventories of IT assets and equipment.
• Coordinate proactively with external IT vendors, hardware suppliers, and telecommunication service providers.
• Respond promptly to employee IT support requests, diagnosing and resolving hardware, software, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, printers, IP phones, and peripheral hardware.
• Ensure strict compliance with corporate IT policies, data protection guidelines, and standard operating procedures.
• Support backup procedures, endpoint protection agents, and disaster recovery preparedness.
• Document technical troubleshooting steps, incident logs, and resolution summaries within ticketing platforms.

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• Minimum 2+ years of professional hands‑on experience in IT support, helpdesk administration, or desktop engineering.
• Strong practical expertise in troubleshooting LAN, Wi‑Fi wireless networks, enterprise routers, and switches.
• Proven proficiency in user account management, Active Directory administration, and Windows/macOS operating systems.
• Solid working knowledge of system maintenance, software updates, antivirus deployment, and endpoint security checks.
• Proven ability to maintain IT asset inventories, hardware registers, and equipment documentation.
• Strong customer‑facing communication, interpersonal, and analytical problem‑solving capabilities.
• Professional availability for full‑time, on‑site employment in Dubai, UAE (Application email: [e-mail]; Salary: AED 4,000 – 5,000 per month + Visa).

Nice‑to‑Have Skills

• Professional IT support certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
• Hands‑on familiarity with firewall configurations, VLAN management, and basic VPN troubleshooting.
• Prior working experience in fast‑paced corporate IT departments or managed service providers (MSPs).
• Advanced understanding of Microsoft 365 administration, Azure AD, and email client troubleshooting.
• Bilingual proficiency in English and Arabic.