IT Support Field Engineer | Whitehats Information Technology | Dubai, UAE

Whitehats Information Technology; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Whitehats Information Technology is seeking an IT Support Field Engineer to deliver hands-on technical support and infrastructure administration in Dubai. You will work across end-user environments, Microsoft technologies, networking, virtualization, and cybersecurity to ensure reliability and performance.

The role combines on-site and remote support with a focus on client satisfaction, incident resolution within SLAs, and effective communication in a fast-paced field setting.

Qualifications

• Bachelor’s degree or diploma in IT or related field.
• 3–5 years in IT support, systems administration, or field engineering.
• Strong hands-on Windows and macOS support experience.
• Proven Windows Server administration and infrastructure support.
• Solid Active Directory, DNS, DHCP, and Group Policy knowledge.
• Experience with Microsoft 365 and Google Workspace environments.
• Networking experience: LAN/WAN, VPN, TCP/IP, Wi‑Fi, VLANs.
• VMware and/or Hyper‑V virtualization experience.
• Backup technologies and disaster recovery knowledge.
• Understanding of firewalls and endpoint security.
• Experience using ITSM/ticketing systems with SLA-driven support.

Responsibilities

• Provide on-site and remote technical support for Windows and macOS users.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Administer Windows Server and core IT infrastructure.
• Manage AD, DNS, DHCP, and Group Policy; handle user accounts.
• Support Microsoft 365 and Google Workspace platforms.
• Troubleshoot LAN/WAN, VPN, Wi‑Fi, TCP/IP, and VLANs.
• Configure and maintain VMware/Hyper‑V virtualization.
• Manage backups and support disaster recovery processes.
• Implement endpoint security controls and firewall protection.
• Resolve incidents per SLA; document issues and resolutions.
• Deliver strong customer service and maintain service quality.

Skills

Windows support

macOS support

Windows Server

Active Directory

DNS/DHCP

Group Policy

Networking

VMware/Hyper-V

Backup & DR

Cybersecurity

ITSM tickets

Education

Bachelor’s Degree in IT

Tools

Microsoft 365

Google Workspace

VMware

Hyper-V

Cloud platforms (Azure/AWS)

Job description

Job Title: IT Support Field Engineer | Whitehats Information Technology | Dubai, UAE

Recruiting Company: Whitehats Information Technology

Job Location: Dubai, United Arab Emirates

Job Type: Full-Time | Field Support Role

Additional Information

• Preference will be given to candidates currently residing in the UAE
• Experience Required: 3-5 Years
• Field-based role supporting end users and enterprise IT environments
• Immediate joiners are encouraged to apply

Position Summary

Whitehats Information Technology is seeking a skilled IT Support Field Engineer to provide hands‑on technical support and infrastructure administration across client environments in Dubai. This role is ideal for a customer‑focused IT professional with strong expertise in end‑user support, Microsoft technologies, networking, virtualization, and cybersecurity. The successful candidate will play a critical role in ensuring system reliability, operational efficiency, and exceptional customer service.

Detailed Job Description

As an IT Support Field Engineer, you will be responsible for delivering both on‑site and remote technical support to business clients across a variety of industries. The role involves troubleshooting end‑user issues, managing Microsoft‑based infrastructures, maintaining network environments, and supporting virtualization and backup solutions. You will work closely with customers to resolve incidents within agreed service levels while ensuring the security, availability, and performance of IT systems. The position requires strong technical expertise, excellent communication skills, and the ability to manage multiple priorities in a fast‑paced service environment. This is an excellent opportunity to join a growing technology team and contribute to high‑quality IT service delivery.

Key Responsibilities

• Provide on‑site and remote technical support for Windows and macOS end users
• Install, configure, troubleshoot, and maintain desktops, laptops, and peripheral devices
• Administer and support Windows Server environments and core IT infrastructure
• Manage Active Directory, DNS, DHCP, Group Policy, and user account administration
• Support and administer Microsoft 365 and Google Workspace platforms
• Troubleshoot and maintain LAN, WAN, VPN, Wi‑Fi, TCP/IP, and VLAN environments
• Configure, monitor, and support VMware and Hyper‑V virtualization platforms
• Manage backup solutions and support disaster recovery processes
• Implement and maintain firewall, endpoint protection, and cybersecurity controls
• Resolve incidents and service requests in accordance with SLA requirements
• Document technical issues, resolutions, and operational procedures
• Deliver outstanding customer support while maintaining high service quality standards

Required Qualifications & Skills

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or a related field
• 3-5 years of experience in IT support, systems administration, or field engineering roles
• Strong hands‑on experience supporting Windows and macOS environments
• Proven experience with Windows Server administration and infrastructure support
• Solid knowledge of Active Directory, DNS, DHCP, and Group Policy management
• Experience administering Microsoft 365 and Google Workspace environments
• Strong networking knowledge including LAN/WAN, VPN, TCP/IP, Wi‑Fi, and VLAN technologies
• Experience with VMware and/or Hyper‑V virtualization platforms
• Knowledge of backup technologies and disaster recovery best practices
• Understanding of firewalls, endpoint security solutions, and cybersecurity principles
• Experience using ITSM or ticketing systems and managing SLA-driven support processes
• Excellent troubleshooting, communication, and customer service skills
• Valid UAE driving license is advantageous for field support activities

Nice‑to‑Have Skills

• Microsoft Certified: Azure Administrator, Modern Desktop Administrator, or related certifications
• VMware Certified Professional (VCP) or Hyper‑V administration certifications
• Experience with cloud platforms such as Microsoft Azure or AWS
• Knowledge of endpoint management solutions such as Microsoft Intune
• Familiarity with monitoring, automation, and IT asset management tools

Recruitment Pro Tip

Highlight specific examples where you resolved complex infrastructure, networking, Microsoft 365, or virtualization issues and quantify the impact whenever possible. Candidates who demonstrate strong customer‑facing experience, SLA compliance, and hands‑on troubleshooting across diverse environments are more likely to secure interviews for field engineering roles.