Senior IT Field Engineer

applydubaijob.com; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Whitehats LLC is actively seeking a Senior IT Field Engineer to deliver hands-on, customer-facing IT support across client environments in Dubai and other Emirates.

You will manage servers, networks, Microsoft365, Azure, and backup/DR solutions while troubleshooting complex issues on VMware, Hyper‑V, and physical servers.

The role requires a minimum of 3 years in IT infrastructure and a Bachelor’s degree in a related field, with travel to client sites as needed.

Qualifications

• . 3+ years of hands-on IT infrastructure / field-support experience.
• . Bachelor’s Degree in IT/CS/CE or related field.
• . Strong customer-facing skills and ability to handle technical discussions.
• . MSP, IT-service-provider, or system-integrator experience preferred.
• . Proficient with Windows Server, AD, Microsoft365, Azure, networking, virtualization, security appliances, and backup/DR solutions.

Responsibilities

• Provide onsite IT support and technical assistance across customer environments.
• Manage and troubleshoot IT infrastructure, servers, networks, and end-user systems.
• Support Windows Server, Active Directory, Microsoft365, and Azure environments.
• Configure and troubleshoot networking solutions including VLAN, VPN, routing, switching, and Wi‑Fi.
• Install, maintain, and support VMware, Hyper‑V, and physical server environments.
• Manage security solutions such as FortiGate, Sophos, Cisco, Ubiquiti, or similar.
• Support backup and disaster‑recovery solutions to ensure data protection.
• Perform system maintenance, troubleshooting, and technical documentation.
• Coordinate with customers and internal teams to resolve complex IT issues.
• Provide field support at customer sites across Dubai and other Emirates.

Skills

Customer-facing

Troubleshooting

Independent work

Education

Bachelor’s Degree in IT/CS/CE

Tools

Windows Server

Active Directory

Microsoft365

Azure

VMware

Hyper-V

FortiGate

Sophos

Cisco

Ubiquiti

Veeam

Acronis

Azure Backup

Job description

Job Title: Senior IT Field Engineer

Company: Whitehats LLC

Industry: Information Technology / IT Infrastructure / Managed Services

Employment Type: Full Time

Location: Dubai, United Arab Emirates

Experience: 3+ years of hands‑on IT infrastructure / field support experience

Qualification: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field

Salary: AED10,000–15,000 per month (estimated)

Role Overview

Whitehats LLC is seeking an experienced Senior IT Field Engineer to provide hands‑on, customer‑facing IT support across client environments in Dubai and other Emirates. The role involves managing and troubleshooting servers, networking, Microsoft365, cloud technologies, cybersecurity tools, backup solutions, and end‑user systems.

Key Responsibilities

• Provide onsite IT support and technical assistance across customer environments
• Manage and troubleshoot IT infrastructure, servers, networks, and end‑user systems
• Support Windows Server, Active Directory, Microsoft365, and Azure environments
• Configure and troubleshoot networking solutions including VLAN, VPN, routing, switching, and Wi‑Fi
• Install, maintain, and support VMware, Hyper‑V, and physical server environments
• Manage security solutions such as FortiGate, Sophos, Cisco, Ubiquiti, or similar
• Support backup and disaster‑recovery solutions to ensure data protection
• Perform system maintenance, troubleshooting, and technical documentation
• Coordinate with customers and internal teams to resolve complex IT issues
• Provide field support at customer sites across Dubai and other Emirates

Requirements

• Minimum 3 years of hands‑on IT infrastructure and field‑support experience
• Bachelor’s Degree in IT, Computer Science, Computer Engineering, or a related field
• Strong customer-facing skills and ability to handle technical discussions
• MSP, IT-service-provider, or system-integrator experience is strongly preferred
• Strong knowledge of Windows Server, Active Directory, Microsoft365, Azure, networking (VLAN, VPN, routing, switching, Wi‑Fi), VMware, Hyper‑V, physical servers, security appliances (FortiGate, Sophos, Cisco, Ubiquiti), and backup/DR solutions (Veeam, Acronis, Azure Backup)
• Ability to troubleshoot complex technical issues and work independently
• Willingness to travel to customer locations when required