Desktop Support Engineer

Heidi Chef Solutions LLC; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

A technology support firm in Dubai seeks a Technical Support Engineer to provide first line support to customers. Responsibilities include troubleshooting desktop and cabling issues, diagnosing technical problems, and ensuring customer satisfaction. Ideal candidates should possess excellent problem-solving and communication skills, along with hands-on experience with Windows and Mac operating systems. A degree in Electronic and Computer Engineering or Computer Science is required, and certifications in relevant technologies are a plus.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands on experience with Windows 7 thru 10 and Windows Server.
• Knowledge of network security practices.

Responsibilities

• Provide first line support to customers, resolving issues or escalating.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues.

Skills

Problem-solving

Communication

Technical troubleshooting

Self-learning

Time management

Education

Degree in Electronic and Computer Engineering or Computer Science

Tools

Windows 7 through 10

Windows Server

Mac operating systems

Microsoft Office Suite

Network security practices

Job description

Dubai, United Arab Emirates | Posted on 01/02/2026

Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.

Work Overview

• First response for desktop and cabling issues.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Works with servers and telephone systems.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are accurately logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Troubleshoots independently aiming for first time resolution every time, knowing when to elevate when required to ensure consistent work velocity.
• Provides detailed information on steps taken on all escalations.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Excellent problem-solving and communication skills.
• Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems.
• Knowledge of network security practices.
• Ability to provide step-by-step technical help, both written and verbal.
• Must be confident and socially adept.
• Experience with Microsoft Office Suite.
• Must be a fast and pro‑active self‑learner.
• Must have a positive and helpful attitude towards other colleagues and work in general.
• Must be able to handle pressure from time to time and always meet deadlines.
• Ability to travel and work after hours when necessary.
• Must have excellent time management, prioritization, scheduling and organization skills.
• Degree in Electronic and Computer Engineering or Computer Science.
• Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus.