IT Support Engineer

Union Square House Real Estate (USH); Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Union Square House Real Estate (USH) is seeking a technically skilled IT Support Engineer with UAE market experience to manage the company’s IT infrastructure and provide day-to-day technical support across multiple offices.

The role covers server administration, CCTV systems, networking, 3CX telephony, and end-user support, with hands-on responsibilities and the ability to work independently to minimize business disruption.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities

• Provide technical support for laptops, desktops, printers, scanners, and other IT equipment.
• Install, configure, maintain, and troubleshoot computer hardware, software, operating systems, and applications.
• Manage and maintain company servers, including server configuration, monitoring, updates, backups, and basic troubleshooting.
• Manage and troubleshoot CCTV cameras, recording systems, and surveillance equipment.
• Configure, maintain, and troubleshoot 3CX IP telephony systems, extensions, and office telephone services.
• Maintain office networks, including LAN, Wi-Fi, routers, switches, and internet connectivity.
• Manage Microsoft 365, Outlook, company email accounts, user profiles, passwords, and access permissions.
• Handle IT setup and system access for new employees and revoke access during employee offboarding.
• Maintain IT asset inventory, equipment allocation records, software licences, and warranties.
• Monitor antivirus protection, system updates, data backups, and basic IT security measures.
• Coordinate with external IT vendors, internet service providers, and technical support teams when required.
• Provide IT support across multiple company offices and resolve technical issues promptly.
• Handle multiple IT-related duties independently and ensure minimal disruption to daily business operations.

Skills

Problem-solving

Communication

Organisational skills

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

3CX IP telephony

Microsoft 365

Windows OS

CCTV systems

LAN/WAN networking

Routers and switches

IT security practices

Job description

We are looking for a technically skilled and hands-on IT Support Engineer with UAE market experience to manage the company’s IT infrastructure and provide day-to-day technical support. The candidate must be capable of handling multiple IT responsibilities, including server management, CCTV systems, networking, 3CX telephone systems, and end-user support, ensuring the smooth operation of IT services across company offices.

Key Responsibilities

• Provide technical support for laptops, desktops, printers, scanners, and other IT equipment.
• Install, configure, maintain, and troubleshoot computer hardware, software, operating systems, and applications.
• Manage and maintain company servers, including server configuration, monitoring, updates, backups, and basic troubleshooting.
• Manage and troubleshoot CCTV cameras, recording systems, and surveillance equipment.
• Configure, maintain, and troubleshoot 3CX IP telephony systems, extensions, and office telephone services.
• Maintain office networks, including LAN, Wi-Fi, routers, switches, and internet connectivity.
• Manage Microsoft 365, Outlook, company email accounts, user profiles, passwords, and access permissions.
• Handle IT setup and system access for new employees and revoke access during employee offboarding.
• Maintain IT asset inventory, equipment allocation records, software licences, and warranties.
• Monitor antivirus protection, system updates, data backups, and basic IT security measures.
• Coordinate with external IT vendors, internet service providers, and technical support teams when required.
• Provide IT support across multiple company offices and resolve technical issues promptly.
• Handle multiple IT-related duties independently and ensure minimal disruption to daily business operations.

• Bachelor’s degree in IT, Computer Science, or a related field.
• UAE market experience is mandatory.
• Practical experience in IT support, server administration, and network troubleshooting.
• Knowledge of CCTV installation, configuration, monitoring, and troubleshooting.
• Experience with 3CX or other IP telephony systems.
• Strong knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting.
• Familiarity with Microsoft 365, Outlook, LAN/WAN, Wi-Fi, routers, and switches.
• Understanding of data backup, antivirus protection, and IT security practices.
• Ability to manage multiple IT responsibilities independently and work in a hands-on environment.
• Strong problem-solving, communication, and organisational skills.
• Immediate joiners are preferred.