IT Support Engineer | DXB SOLUTIONS L.L.C | Dubai, UAE

DXB SOLUTIONS L.L.C; Dubai; Vor Ort; AED 60.000 - 110.000; Vollzeit

Zusammenfassung

DXB SOLUTIONS L.L.C in Dubai, UAE is seeking an IT Support Engineer for a full-time, on-site role. You will handle hardware, software, and network troubleshooting, maintain Windows and Microsoft 365 environments, and manage end-user helpdesk tickets.

The ideal candidate has a bachelor’s degree in IT or related field, 2+ years of IT support experience, strong English communication, and a proactive customer service approach. This position offers a competitive package and clear career growth.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in IT support, helpdesk administration, or desktop engineering.
• Strong hands-on troubleshooting in Microsoft Windows desktop and server OS.
• Comprehensive working knowledge of Microsoft 365 and enterprise email clients.
• Experience configuring and troubleshooting basic networking (TCP/IP, DNS, DHCP) and Wi-Fi connectivity.
• Excellent analytical, troubleshooting, customer service, and interpersonal communication skills.
• Fluent written and spoken English.
• Legal work eligibility and on-site availability in Dubai, UAE.

Aufgaben

• Provide comprehensive technical support for hardware, software, and network infrastructure issues across office locations.
• Troubleshoot, diagnose, and resolve desktops, laptops, printers, peripherals, and enterprise software applications.
• Install, configure, update, and maintain corporate IT systems and productivity software.
• Support Windows OS, Microsoft 365, and basic enterprise networking.
• Manage helpdesk tickets with timely logging, triage, escalation, and resolution.
• Perform routine system maintenance, software patch deployments, and hardware diagnostics.
• Assist onboarding, account provisioning, password resets, and access management.
• Maintain accurate IT asset inventories, warranties, licenses, and deployment logs.

Kenntnisse

Windows OS troubleshooting

Microsoft 365 administration

Helpdesk support

Customer service

English communication

Ausbildung

Bachelor’s degree in IT/CS

Tools

ITSM ticketing (ServiceNow/Jira/Zendesk)

Basic networking (TCP/IP, DNS, DHCP)

Endpoint management tools

Jobbeschreibung

Position Summary:

Empowering corporate technology environments across dynamic commercial hubs, DXB SOLUTIONS L.L.C is currently expanding its technical support division and seeking a skilled IT Support Engineer for a full-time on-site role in Dubai, UAE. In this vital client-facing technical position, you will be responsible for providing robust hardware, software, and network troubleshooting to ensure seamless business operations. Bringing strong Windows administration capabilities, Microsoft 365 expertise, and structured helpdesk support skills, you will resolve technical bottlenecks efficiently. This exciting career opportunity offers competitive remuneration, professional visibility, and excellent career growth prospects within a premier regional IT solutions enterprise.

Detailed Job Description:

As an IT Support Engineer supporting DXB SOLUTIONS L.L.C in Dubai, UAE, you will take full operational ownership of desktop support, IT system maintenance, and user helpdesk ticketing workflows. Your day-to-day responsibilities include troubleshooting desktops, laptops, printers, and enterprise applications, installing and configuring hardware and software systems, and maintaining secure Microsoft Windows and Microsoft 365 environments. You will manage incoming support tickets, coordinate with cross-functional technical teams, and maintain accurate IT asset records. Furthermore, you will manage application requirements by submitting your updated resume via direct email to Pallavi at [e-mail].

Key Responsibilities:

• Provide comprehensive technical support for hardware, software, and network infrastructure issues across office locations.
• Troubleshoot, diagnose, and resolve desktops, laptops, printers, peripherals, and enterprise software applications.
• Install, configure, update, and maintain corporate IT systems, workstations, and productivity software.
• Support Microsoft Windows operating systems, Microsoft 365 cloud services, and basic enterprise networking.
• Manage helpdesk ticketing systems, ensuring timely incident logging, triage, escalation, and resolution.
• Perform routine system maintenance, software patch deployments, and hardware diagnostic checks.
• Assist employees with IT onboarding, account provisioning, password resets, and access permission management.
• Maintain accurate IT asset inventories, hardware warranties, software licensing records, and equipment deployment logs.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in IT support, helpdesk administration, or desktop engineering.
• Strong, demonstrable hands-on troubleshooting proficiency in Microsoft Windows desktop and server operating systems.
• Comprehensive working knowledge and practical experience administering Microsoft 365 and enterprise email clients.
• Solid practical experience configuring and troubleshooting basic networking, TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
• Exceptional analytical, troubleshooting, customer service, and interpersonal communication skills.
• Fluency in professional written and verbal English communication.
• Mandatory legal work eligibility and physical availability for full-time on-site professional operations in Dubai, UAE.

Nice-to-Have Skills:

• Professional IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Prior professional working experience in top-tier technology consulting firms, managed service providers, or enterprise IT environments.
• Hands-on familiarity with endpoint management software, mobile device management (MDM), and automated software deployment tools.
• Experience utilizing enterprise IT service management (ITSM) ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk.
• Exposure to basic cybersecurity awareness training, endpoint protection platforms, and data backup procedures.

Application Information:

• Recruiter: DXB Solutions Recruitment Division
• Contact Name: Pallavi
• Email: [e-mail]
• Phone:
• Company Website: https://www.dxbsolutions.info
• Salary/Rate: Market Competitive / Enterprise Support Package
• Deadline: Open until filled (Urgent Dubai IT Support Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (Dubai, UAE)

Recruitment Pro Tip:

When applying for this IT Support Engineer position through DXB SOLUTIONS L.L.C, ensure your resume explicitly highlights your hardware/software troubleshooting portfolio, Microsoft 365 administration experience, and customer service excellence to make an immediate impact.