Team Leader, Ticketing

Kerzner International; United Arab Emirates; On-site; AED 216,000 - 360,000; Full time

Benefits offered by this job

Food and beverage privileges

Discounted rates at Kerzner properties

Health insurance (dental)

Annual flights home

Life insurance

Incentive programme

Colleague wellness initiatives

Job summary

Atlantis Dubai, part of Kerzner International, seeks a Ticketing Team Leader to oversee the ticketing plaza operations at the resort. The role emphasizes supervising staff, managing line rotations, and upholding cash-handling safety during all operating hours.

The position offers competitive benefits in a luxury hospitality setting. You will liaise between team members and management, ensure guest requests are addressed promptly, and lead training and disciplinary actions as needed to maintain

Qualifications

• Supervisory experience in a hospitality or ticketing environment.
• Strong familiarity with cashiering and cash handling procedures.
• Proven ability to manage shifts and guest requests promptly.

Responsibilities

• Liaison between team members and management.
• Scheduling of line staff and daily rotation.
• Supervision and inspection of assigned duties of the team members.
• Supervision of ticketing counter and team members.
• To run rotations and breaks for team members.
• Maintenance of safety of cash handling procedures during operating hours and cashing out the team members.
• Training
• To carry out disciplinary actions and counselling.
• Attends to minor guest request and complaints promptly or report to Assistant Ticketing Manager for assistance
• Maintaining a ticketing plaza at all times
• Report all first aid emergencies to the Assistant Ticketing Manager
• Supervision of proper Guest behavior
• Ensure all closing down procedures are followed- cash outs, reports sent, clearance of lockers

Skills

Computers

Supervisory Experience

Education

12 years schooling

Job description

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

The Ticketing Team Leader directly reports to the Assistant Manager Ticketing and has a diverse group of responsibilities that include plaza safety, guest satisfaction, plaza maintenance and cleaning, as well as supervision of the Ticketing Team members.

About the Role

• Liaison between Team Members and Management
• Inspections of locker room and ticketing plaza maintenance to ensure its ready for the day
• Scheduling of line staff and daily rotation
• Supervision and inspection of assigned duties of the Team members.
• Supervision of ticketing counter and team members
• To run rotations and breaks for team members
• Maintenance of safety of cash handling procedures during operating hours and cashing out the team members.
• Training
• To carry out disciplinary actions and counselling.
• Attends to minor guest request and complaints promptly or report to Assistant Ticketing Manager for assistance
• Maintaining a ticketing plaza at all times
• Report all first aid emergencies to the Assistant Ticketing Manager
• Supervision of proper Guest behavior
• Ensure all closing down procedures are followed- cash outs, reports sent, clearance of lockers

About You

• Knowledge of computers
• Previous Supervisory Experience
• Completed 12 years of schooling

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.