Team Leader - Front Office Operations

Atlantis; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Life insurance

Dining privileges

Job summary

Atlantis The Palm is seeking a Team Leader - Front Office Operations in Dubai, United Arab Emirates. This role supervises daily desk operations, coordinates guest arrivals and departures, and guides service colleagues to ensure personalized requests are fulfilled promptly.

The ideal candidate has at least 2 years in a similar Front Office role, with Opera Cloud proficiency and strong English communication. The position supports a luxury guest journey and requires flexibility across shifts.

Qualifications

• Minimum 2 years in a Front Office role.
• Experience in luxury hospitality advantageous.
• Proficiency with Opera Cloud is essential.
• Strong English communication skills (Arabic advantageous).
• Willingness to rotate shifts, including nights and weekends.

Responsibilities

• Support the Assistant Manager with daily Front Office supervision.
• Coordinate reception-desk activities according to occupancy and demand.
• Review upcoming arrivals, departures, room assignments, and special requests.
• Examine guest profiles and preferences before arrival.
• Ensure efficient and accurate check-in/check-out processes.
• Guide Front Office Agents and provide operational support.
• Maintain smooth handovers between shifts and coordinate with Housekeeping.
• Protect confidential guest, reservation, and payment information.

Skills

Front Office leadership

Opera Cloud

Guest arrivals

Guest departures

Check-in coordination

Check-out coordination

Shift briefings

Team guidance

Service recovery

Complaint resolution

Job description

Team Leader - Front Office Operations Job Snapshot Role: Team Leader - Front Office Operations Location: Dubai, United Arab Emirates Industry: Hospitality Function: Front Desk-Reception Experience: Minimum 2 years Job Type: Full-time Position Overview The Team Leader - Front Office Operations position in Dubai, United Arab Emirates, is a reception leadership opportunity within the Hospitality industry. Atlantis The Palm seeks an experienced professional to support daily desk operations, coordinate guest arrivals and departures, guide service colleagues, and ensure personalized requests are completed without unnecessary delays.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Front Desk-Reception Salary: AED 6000-9000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context Working closely with the Assistant Manager, the Team Leader helps maintain efficient reception operations during every shift. The position reviews important guest information before arrival, supports Front Office colleagues, and coordinates with Housekeeping and the Call Centre to protect service quality throughout the guest journey.

Key Responsibilities

• Support the Assistant Manager with daily Front Office supervision.
• Coordinate reception-desk activities according to occupancy and operational demand.
• Review upcoming arrivals, departures, room assignments, and special requests.
• Examine guest profiles and preferences before arrival.
• Ensure check-in and check-out processes are efficient and accurate.
• Help minimize waiting times during busy operating periods.
• Guide Front Office Agents and provide immediate operational support.
• Allocate duties and communicate shift priorities.
• Monitor reception standards and correct service gaps promptly.
• Coordinate guest requirements with Housekeeping and the Call Centre.
• Ensure requests are recorded, communicated, and completed on time.
• Follow up on delayed or unresolved guest matters.
• Respond professionally to enquires, complaints, and unexpected situations.
• Escalate significant concerns to the Assistant Manager.
• Support service recovery and confirm guest satisfaction.
• Maintain accurate information within Opera Cloud.
• Protect confidential guest, reservation, and payment information.
• Ensure complete operational handovers between shifts.
• Promote teamwork and a positive working environment.
• Maintain professional grooming, composure, and communication under pressure.
• Help deliver personalized arrivals, stays, and departures.

Ideal Profile

• Minimum 2 years of experience in a similar Front Office role.
• Previous work within an internationally recognized luxury hotel or resort.
• Proficiency in Opera Cloud is essential.
• Strong understanding of guest arrivals, departures, profiles, and service requests.
• Able to support colleagues and coordinate reception activities.
• Collaborative team player who contributes to a positive work environment.
• Excellent spoken and written English.
• Arabic or another additional language is advantageous.
• Calm and professional when working under pressure.
• Passionate about exceptional and personalized guest service.
• Strong attention to operational detail.
• Consistently maintains luxury-hotel grooming standards.
• Flexible regarding rotating shifts, nights, weekends, and public holidays.

Skills Set

• Front Office leadership
• Reception operations
• Opera Cloud
• Guest arrivals
• Guest departures
• Guest-profile review
• Preference management
• Check-in coordination
• Check-out coordination
• Room-status monitoring
• Housekeeping coordination
• Call Centre coordination
• Shift briefings
• Team guidance
• Guest-request tracking
• Service recovery
• Complaint resolution
• Operational handovers
• Luxury guest service
• Arabic language

Why Join Us Atlantis provides a competitive tax-free salary in UAE Dirhams, health insurance with dental coverage, annual flights home, life insurance, incentive opportunities, dining privileges, and exclusive discounts at Kerzner properties worldwide. Structured training, leadership development, colleague wellness programs, and international career mobility support continued professional growth.

About the Company Atlantis The Palm is an iconic resort on Dubai 's Palm Jumeirah and part of Kerzner International 's luxury hospitality portfolio. The property offers 1544 rooms and suites, celebrated dining, marine attractions, aquatic entertainment, and extensive guest services. Its team includes more than 6000 colleagues from 129 nationalities working together across a complex international resort operation.