Team Leader - Front Office - Atlantis Resorts - Dubai, UAE

Atlantis; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Competitive tax-free salary

Food and beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance

Annual flight tickets

Incentive programs

Job summary

The Atlantis Resorts in Dubai is seeking a Team Leader - Front Office to supervise the daily front office and lobby operations. This role ensures seamless delivery of guest services through effective coordination with various teams.

The ideal candidate holds a Bachelor's in Hospitality Management and has at least 2 years of supervisory experience in luxury properties, with strong communication skills. The position includes a competitive tax-free salary and extensive benefits.

Qualifications

• Minimum 2 years of experience in a similar front office supervisory role within a luxury property.
• Ability to work confidently in a fast-paced, guest-focused environment.
• Previous exposure to housekeeping or cross-department coordination is an advantage.

Responsibilities

• Support day-to-day front office and lobby operations to ensure smooth guest flow.
• Coordinate closely with Housekeeping and Call Center teams for seamless service delivery.
• Maintain courteous, professional, efficient, and flexible service standards.

Skills

Communication skills

Interpersonal skills

Supervisory skills

Education

Bachelor's degree in Hospitality Management

Job description

Position Overview

The Team Leader - Front Office role at Atlantis Resorts Dubai is a supervisory position supporting daily front office and lobby operations within a luxury resort environment. Reporting to the Assistant Manager, this role ensures seamless guest service delivery through effective coordination with Housekeeping, Call Center, and front-facing teams while maintaining the highest standards of professionalism and efficiency.

Job Details:

• Country: UAE
• City: Dubai
• Industry: Hospitality
• Function: Manager
• Salary: 8000-12000 monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Support day-to-day front office and lobby operations to ensure smooth guest flow
• Coordinate closely with Housekeeping and Call Center teams for seamless service delivery
• Maintain courteous, professional, efficient, and flexible service standards
• Assist the Assistant Manager in supervising front office activities and team performance
• Handle guest inquiries, requests, and service recovery with confidence and care
• Monitor operational standards and ensure compliance with established procedures
• Support team communication and task allocation during busy service periods
• Contribute to consistent guest satisfaction across arrival, stay, and departure touchpoints

Ideal Profile

• Bachelor's degree in Hospitality Management or a related field
• Minimum 2 years of experience in a similar front office supervisory role within a luxury property
• Previous exposure to housekeeping or cross-department coordination is an advantage
• Strong communication and interpersonal skills
• Ability to work confidently in a fast-paced, guest-focused environment
• Proven ability to support operational goals and business strategies

Why Join Us

• Competitive tax‑free salary paid in UAE Dirhams
• Food and beverage privileges across Atlantis venues
• Discounted rates at Kerzner properties worldwide
• Comprehensive health insurance including dental coverage
• Annual flight tickets and life insurance
• Incentive programs and colleague wellbeing initiatives
• Access to world‑class training, leadership development, and internal career mobility

About the Company

Atlantis Resorts, part of Kerzner International, is a global leader in luxury hospitality with flagship destinations including Atlantis, The Palm and Atlantis, The Royal in Dubai. Known for exceptional guest experiences and iconic resort operations, Atlantis offers hospitality professionals the opportunity to grow, lead, and build long‑term careers within one of the world’s most distinctive luxury resort environments.