Ticketing Team Leader - Guest Admissions

Atlantis; Dubai; On-site; AED 67,000 - 95,000; Full time

Job summary

Atlantis Resorts in Dubai seeks a Ticketing Team Leader to supervise the ticketing plaza, manage frontline staff, and ensure smooth guest admissions daily.

You will coordinate schedules, handle cash procedures, and coach team members while maintaining safety and service quality in a high-volume attractions environment.

Qualifications

• Completed 12 years of schooling.
• Previous supervisory experience is required.
• Experience in ticketing, admissions, attractions, hospitality, leisure, or guest services is highly advantageous.

Responsibilities

• Supervise daily ticketing plaza operations and frontline team members.
• Act as the primary liaison between ticketing employees and management.
• Inspect the ticketing plaza before opening to ensure cleanliness, safety and readiness.
• Coordinate daily staff schedules according to expected demand.
• Organize team rotations and ensure counters are adequately staffed.
• Manage employee break schedules without disrupting guest service.
• Monitor ticketing counters throughout the day and ensure smooth operations.
• Provide coaching to team members during busy periods.
• Maintain orderly queue and guest flow around the ticketing plaza.
• Escalate complex issues to the Assistant Manager Ticketing.

Skills

Reservations-Ticketing

Ticketing operations

Guest admissions

Team leadership

Staff scheduling

Shift rotations

Break management

Guest service

Cash handling

Cash reconciliation

Cash-out procedures

Plaza operations

Queue management

Education

Completed 12 years of schooling

Tools

POS systems

Computer literacy

Job description

Ticketing Team Leader - Guest Admissions Job Snapshot

Role: Ticketing Team Leader - Guest Admissions

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Reservations-Ticketing

Experience: Previous supervisory experience

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Reservations-Ticketing

Salary: 6000-8500 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Ticketing Team Leader will support the Assistant Manager Ticketing by supervising daily activity across the ticketing plaza and ensuring team members are deployed effectively throughout operating hours. The role combines guest service, operational control, staff scheduling, cash handling oversight, safety awareness, training, and facility readiness. The successful candidate will act as an important link between frontline employees and management while helping maintain a well-organized and guest-ready admissions environment. Strong supervision and attention to detail are essential because the position has direct responsibility for team rotations, counter operations, cash procedures, closing reports, and the overall condition of the ticketing plaza.

Key Responsibilities

• Supervise daily ticketing plaza operations and frontline team members.


• Act as the primary liaison between ticketing employees and management.


• Inspect the ticketing plaza before opening to ensure the area is clean, safe, and operationally ready.


• Check locker room conditions and report maintenance or cleanliness concerns.


• Coordinate daily staff schedules according to expected operational demand.


• Organize team rotations and ensure counters remain adequately staffed.


• Manage employee break schedules without disrupting guest service.


• Inspect assigned duties and verify that team members complete responsibilities correctly.


• Monitor ticketing counters throughout the operating day.


• Provide practical guidance to team members during busy guest periods.


• Maintain orderly queue and guest flow conditions around the ticketing plaza.


• Respond promptly to minor guest requests and complaints.


• Escalate more complex service issues to the Assistant Manager Ticketing.


• Reinforce professional guest interaction standards across the team.


• Support the supervision of appropriate guest behavior within the plaza.


• Maintain safe cash handling practices during operating hours.


• Monitor employee cash-out procedures and verify completion according to established requirements.


• Support accurate reconciliation and closing activities.


• Ensure operational reports are completed and submitted at the end of the day.


• Confirm lockers are cleared according to closing procedures.


• Verify all required closing-down activities are completed before release of the team.


• Support training of new and existing ticketing employees.


• Reinforce operating procedures, service expectations, and cash handling standards.


• Provide coaching to team members when performance improvement is required.


• Assist with counselling and disciplinary processes in accordance with management procedures.


• Report first aid incidents or emergencies immediately to the Assistant Manager Ticketing.


• Maintain awareness of safety conditions throughout the ticketing plaza.


• Report maintenance, operational, or guest service issues requiring management attention.


• Support management with additional ticketing or operational duties when required.

Ideal Profile

• Completed 12 years of schooling.


• Previous supervisory experience is required.


• Good computer knowledge.


• Experience in ticketing, admissions, attractions, hospitality, leisure, or guest services is highly advantageous.


• Ability to supervise frontline employees during busy operating periods.


• Strong communication and interpersonal skills.


• Comfortable coordinating schedules, rotations, and staff breaks.


• Ability to resolve routine guest complaints professionally.


• Strong attention to cash handling and reconciliation procedures.


• Confidence providing coaching and performance feedback.


• Ability to enforce operating procedures consistently.


• Strong organizational skills.


• Good judgment when escalating operational or guest issues.


• Ability to maintain a professional approach during high-volume periods.


• Strong awareness of safety and guest-facing standards.


• Comfortable working closely with management and frontline employees.


• Ability to complete daily reports and operational documentation accurately.


• Customer-focused approach with strong team leadership capability.

Skills Set

• Reservations-Ticketing


• Ticketing operations


• Guest admissions


• Ticketing counter supervision


• Team leadership


• Staff scheduling


• Shift rotations


• Break management


• Guest service


• Complaint handling


• Cash handling


• Cash reconciliation


• Cash-out procedures


• Plaza operations


• Queue management


• Operational inspections


• Locker room inspections


• Safety monitoring


• First aid escalation


• Opening procedures


• Closing procedures


• Daily reporting


• Team training


• Staff coaching


• Performance management


• Disciplinary support


• Guest behavior monitoring


• Computer systems


• Operational coordination


• Frontline supervision


• Hospitality operations


• Customer service


• Team communication

Why Join Us

This role provides a strong progression opportunity for an experienced frontline employee ready to take greater responsibility for people, guest service, cash controls, and daily attraction operations. The Ticketing Team Leader will gain practical leadership exposure through scheduling, coaching, guest issue resolution, reporting, and operational oversight. These responsibilities can build a solid foundation for advancement into assistant management, ticketing management, guest services, or broader attractions operations. Atlantis Resorts also offers structured learning and internal mobility across its hospitality and leisure operations, supporting long-term career development for employees who demonstrate consistent leadership and service performance.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai, combining luxury accommodation, dining, marine attractions, entertainment, waterpark experiences, and guest services. Its ticketing and attractions teams play an important role in creating efficient, welcoming, and well-organized entry experiences for guests visiting the resort 's leisure destinations.