Ticketing Team Lead – Luxury Resort Experience

Kerzner International; United Arab Emirates; On-site; AED 216,000 - 360,000; Full time

Benefits offered by this job

Food and beverage privileges

Discounted rates at Kerzner properties

Health insurance (dental)

Annual flights home

Life insurance

Incentive programme

Colleague wellness initiatives

Job summary

Atlantis Dubai, part of Kerzner International, seeks a Ticketing Team Leader to oversee the ticketing plaza operations at the resort. The role emphasizes supervising staff, managing line rotations, and upholding cash-handling safety during all operating hours.

The position offers competitive benefits in a luxury hospitality setting. You will liaise between team members and management, ensure guest requests are addressed promptly, and lead training and disciplinary actions as needed to maintain

Qualifications

• Supervisory experience in a hospitality or ticketing environment.
• Strong familiarity with cashiering and cash handling procedures.
• Proven ability to manage shifts and guest requests promptly.

Responsibilities

• Liaison between team members and management.
• Scheduling of line staff and daily rotation.
• Supervision and inspection of assigned duties of the team members.
• Supervision of ticketing counter and team members.
• To run rotations and breaks for team members.
• Maintenance of safety of cash handling procedures during operating hours and cashing out the team members.
• Training
• To carry out disciplinary actions and counselling.
• Attends to minor guest request and complaints promptly or report to Assistant Ticketing Manager for assistance
• Maintaining a ticketing plaza at all times
• Report all first aid emergencies to the Assistant Ticketing Manager
• Supervision of proper Guest behavior
• Ensure all closing down procedures are followed- cash outs, reports sent, clearance of lockers

Skills

Computers

Supervisory Experience

Education

12 years schooling

Job description

Atlantis Dubai, part of Kerzner International, seeks a Ticketing Team Leader to oversee the ticketing plaza operations at the resort. The role emphasizes supervising staff, managing line rotations, and upholding cash-handling safety during all operating hours.

The position offers competitive benefits in a luxury hospitality setting. You will liaise between team members and management, ensure guest requests are addressed promptly, and lead training and disciplinary actions as needed to maintain